Professional Services Engineer
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Job Location:
Missoula, MT - USA
Monthly Salary:
Not Disclosed
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
| Job Title: | Professional Services Engineer | Job Status: | Full Time |
| Department: | Professional Services | Employee Type: | Hourly |
| Reports To: | Professional Services Manager | Travel Required: | 50% Local Travel Some Travel Outside Area |
| Work Schedule: | 8am-5pm Monday-Friday Off business hours required. | Positions Supervised: | None |
Position Summary
As a key member of the Professional Services team the Professional Services Engineer is responsible for delivering and implementing IT solutions for First Call customers. This role focuses on executiontaking approved designs and scopes and turning them into stable secure and well-documented production environments.
When done well Professional Services Engineers:
- Deliver projects on time within scope and with minimal rework.
- Implement standardized supportable solutions aligned with First Call best practices and SOPs.
- Communicate clearly with clients and internal teams throughout project execution.
- Reduce operational risk through proper planning change management and documentation.
- Create positive client experiences that drive long-term relationships and future opportunities.
- Leverage automation AI tools and implementation checklists to improve consistency and efficiency.
Position Tiers
Tier 1 Standardized / End-User Implementations ($23/hr - $26/hr)
- Focus: Efficient execution of repeatable low-complexity implementations.
- Examples: PCs laptops printers peripherals basic software installations standalone devices simple moves/adds/changes
Tier 2 Core Infrastructure Implementations ($29/hr - $32/hr)
- Focus: Coordinated delivery of infrastructure projects with moderate complexity.
- Examples: Switching wireless and firewall deployments Basic server configuration and migration phone system implementations (SMB) Microsoft 365 migrations core cloud services configuration
Tier 3 Complex / Strategic Implementations ($34/hr - $39/hr)
- Focus: Advanced engineering complex integrations and high-risk projects.
- Examples: Multi-site network deployments advanced server migrations and virtualization hybrid/cloud integrations advanced security solutions large or multi-vendor projects with significant change management requirements
Position Roles Responsibilities and Expectations
Energizing | Excellent | Competent |
| Energized by hands-on technical deliveryimplementing solutions solving problems and seeing projects succeed in production environments. | Executing project plans and technical designs according to scope standards and client expectations. Delivering projects with minimal rework and smooth support handoff. Anticipating and managing technical risk to ensure stable supportable outcomes. Implementing solutions that align with First Calls standards and long-term support model. | Planning organizing and scheduling project work. Communicating effectively with clients and internal stakeholders. Following approved designs scopes and implementation checklists. Managing change and escalating risks or scope concerns as needed. Coordinating with vendors and third parties during delivery. Documenting configurations and changes for support handoff and future reference. |
Acceptable Performance
Scorecard
- Project on Budget Avg:20%
- Project Billable Utilization: 70%
- Project Hours Planned: 60 hours
Tools
- ConnectWise (PSA)
- Microsoft 365 Suite Full Spectrum knowledge of platform and administrative tools
- SonicWall Management Tools
- Lucidchart and/or Visio
- Kaseya (RMM)
- Remote Desktop Server
- Microsoft Teams and Teams Phones
- Allworx Phone Systems
- Microsoft Office Suite
Skills & Abilities
| Category | Requirements | ||
| Education | Computer networking or related technical degree preferred. Equivalent professional experience accepted. Relevant technical certifications (Microsoft Cisco security virtualization cloud) a plus. | ||
| Experience | Tier 1 Entry-level to intermediate implementation experience; foundational technical knowledge required. Tier 2 35 years of infrastructure implementation and project delivery experience. Tier 3 5 years of advanced engineering complex implementations and project leadership experience. MSP experience strongly preferred. | ||
| Technology Skills | Skills vary by tier and may include LAN/WAN switching wireless firewalls servers virtualization cloud services Microsoft 365 backup and recovery security solutions and endpoint platforms. Ability to implement test and validate solutions according to standards is required. | ||
| Project & Delivery Skills |
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| Soft Skills |
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| Certifications and Licenses | No required certifications. Relevant technical certifications preferred and may be required for advancement to higher tiers. |
Required Experience:
Unclear Seniority
Key Skills
- Close Protection
- Credit Control
- Customer Service
- Government
- Analytics
About Company
First Call Computer Solutions is your technology partner. Explore our offerings, services, and more to find solutions tailored to your needs. Start your journey with us today!
