Customer Service Adviser
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Job Location:
Yearly Salary:
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
- Ipswich Borough Council
- Address: Ipswich Suffolk IP1 2DE Hybrid working
- Salary: 26824 - 29540 per annum
- Hours: 37 hours per week
- Contract: Fixed term until 30 June 2026 required as soon as possible
- Reference: 0567
Ipswich Borough Councils Customer Services Team is a fast-paced growing service. Putting customers at the heart of everything we do and getting it right the first time is our priority.
As a Customer Service Adviseryou will be working in our busy contact centre. Youll be required to provide high standards of customer service responding to and resolving a wide range of enquiries as the first point of contact by telephone. Some email and face to face customer interaction may also be required.
You must demonstrate a proven track record in front line customer services and possess excellent communication problem solving skills and enjoy working with members of public. You will have Maths and English GCSEs at pass level or NVQ level 1 in Customer Care excellent knowledge of MS Outlook the internet or similar software.
You will need excellent telephone and IT skills and the ability to communicate detailed information and promote self-service to customers. You will be passionate about getting it right first and provide a prompt courteous and knowledgeable service.
You will be required to work within a shift pattern covering the operational hours of 8.30am - 5pm Monday - Friday.
This post is offered on a fixed term basis to 30 January 2026.
This is a hybrid working role after you have completed your training (with a minimum of 2 days per week working in the office).
We offer a comprehensive training package including 1-2-1 training ongoing development and support. You will be part of busy and target driven contact environment delivering excellent customer service on behalf of Ipswich Borough Council.
As well as a good salary we offer:
- a career average pension scheme
- generous holiday and sick pay entitlements
- subsidised parking for work and leisure
- public transport discounts
- free swimming and gym membership
- cycle purchase scheme
- plenty of personal and professional development opportunities
- hybrid working opportunities
- Employee Assistance Programme
- and the opportunity to work with great colleagues.
For more information
Please read the Job Description and Person Specification (pdf).
For an informal discussion about this role please contact Katrina Strzelec by emailing .
If you require any assistance or reasonable adjustments during the application or recruitment process please let us know so that the appropriate arrangements can be put in place.
How to apply
Please complete you application by visiting our recruitment website.
Closing date: 1pm 23 January 2026
Interview date: 29 January 2026
Early applications are encouraged as we reserve the right to interview candidates who meet the essential criteria prior to the closing date and / or to close the opportunity to applicants once we receive sufficient applications.
Please note CVs are not accepted.
DBS clearance is required for this role.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We’re driven ... View more
