Job Description
Key Responsibilities
- Monitor network performance and identify trends using tools such as LogicMonitor Moogsoft and SolarWinds.
- Respond to alerts and alarms troubleshoot issues and escalate as needed.
- Create and manage tickets in service management applications; monitor ticket queues.
- Collaborate with ISD teams and vendors to resolve outages or degraded performance.
- Contact global vendors and service providers for joint troubleshooting efforts.
- Update and maintain technical documentation and procedures.
- Perform preventive maintenance and configuration on network equipment (switches routers firewalls).
- Execute additional tasks as assigned based on operational needs.
Required Experience:
Unclear Seniority
Application Deadline: Jan. 31 2026 Multiple locationsHybridHourly salary: $45 - $55Job DescriptionKey ResponsibilitiesMonitor network performance and identify trends using tools such as LogicMonitor Moogsoft and SolarWinds.Respond to alerts and alarms troubleshoot iss...
Job Description
Key Responsibilities
- Monitor network performance and identify trends using tools such as LogicMonitor Moogsoft and SolarWinds.
- Respond to alerts and alarms troubleshoot issues and escalate as needed.
- Create and manage tickets in service management applications; monitor ticket queues.
- Collaborate with ISD teams and vendors to resolve outages or degraded performance.
- Contact global vendors and service providers for joint troubleshooting efforts.
- Update and maintain technical documentation and procedures.
- Perform preventive maintenance and configuration on network equipment (switches routers firewalls).
- Execute additional tasks as assigned based on operational needs.
Required Experience:
Unclear Seniority
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