Product Owner (mfx) Network Operations Center

• Own the NOC product vision and roadmap; prioritize with stakeholders and the team; manage budget and results.
• Ensure operational stability SLA/OLA compliance and continuous improvement across monitoring alerting and incident/problem processes.
• Establish transparent performance reporting with KPIs (e.g. MTTA MTTR incident volume trends availability).
• Lead crossfunctional coordination during operational incidents; provide clear timely communication to business and IT leadership.
• Define and maintain runbooks workflows escalation paths; drive operational discipline and readiness of 24/7 processes.
• Drive Operational Excellence & Continuous Improvement: elevate ITIL process maturity standardize workflows and improve monitoring & incident workflows.
• Vendor & Partner Management: manage telecom providers MSPs and tooling vendors; ensure performance SLAs and service integration.
• Risk management for network operational stability; lead crisis management during major incidents.

Qualifications :

• >10 years of experience in missioncritical IT operations and/or operational service leadership (NOC/SOC/IT Ops).
• Proven experience leading teams in shift or 24/7 environments (directly or indirectly).
• Strong stakeholder management across Security Infrastructure Retail Operations and Business Units.
• Demonstrated leadership in highpressure situations; crisp audienceappropriate communication during incidents.
• ITSM/ITIL process understanding at leadership level (incident problem change).
• Familiarity with monitoring/alerting ecosystems and KPI/dashboard reporting (no deep handson required).
• Tools: ServiceNow Jira Confluence (or equivalents).
• Education: Matura/HTL; University degree is a plus. Fluent English; German is an advantage.

Additional Information :

• Flat hierarchies and short decision-making channels
• A family-friendly company culture with flexible working hours and remote working options available according to your individual needs
• Numerous training and further development opportunities within the Group (5% of working time for self-organized training and education)
• A lunch allowance
• Staff shopping and travel discounts
• Extensive workplace wellness programme including fitness classes massages etc.
• An industry-standard attractive and performance based annual gross salary starting at 85.000 Euro (on a full-time basis) with the possibility of higher pay according to experience and qualifications

No matter where you are in your career we have a path for you. Whether youre looking for your first job advancement in your field or a new career shift. Were proud to employ great people who are passionate about their jobs. But theyre all different. No matter who you are what you need and where youre going REWE Group can be a part of it. Apply now!

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We promote a diverse and inclusive work environment. Therefore we welcome applications from people of different gender age cultural or social background sexual identity and applications from people with disabilities. In addition we would like to increase the proportion of women in technical professions and are particularly pleased to receive applications from women for this position.

Remote Work :

No

Employment Type :

Full-time