IT Network Support (Dispatch) VIN

Vienna - Austria

Monthly Salary: Not Disclosed

Experience Required: 1-3years

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

Installing technical troubleshooting and fixing desktops printers laptops and other computer peripherals hardware problems as well as desktop applications.

Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites and from Remote Team.

Ability to lift / move computer equipment weighing up to 50Lbs.

Expert in desk side support and PC break/fix including basic administration of Windows O/S and MAC OS.

Usage Knowledge of TCP/IP networking DNS DHCP VPN and RDP.

Smart hand support for peripheral and networking hardware including but not limited to:

monitors keyboards mice printers fax machines scanners routers wireless routers switches firewalls racks cabinets multi- port data termination panels all under Smart Hands capability.

Ability to troubleshoot issues with systems and networks using good deductive reasoning skill and troubleshooting & resolving issues related to end-user network cabling.

Advanced knowledge of computer hardware systems chip sets memory modules and peripherals.

Knowledge of popular operating systems software applications and remote connection systems: MS Windows MS office 365 Active Directory SCCM DHCP VPN and others.

Requirements

Excellent written and oral communications skills with clients and management as well as people skills.

Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with a sense of urgency

Bilingual (English & Local B2)

Items

Console cable for CISCO and Silver Peak

Full Internet ready mobile
Noise Cancellation head sets
Team Viewer MS-Teams Putty Remote connection software Admin Access of the Laptop
RJ45 port on Laptop

Experience of ticketing tools (ServiceNow / Remedy etc.) additional advantage

Required Skills:

Physical onsite assistance to enable remote troubleshooting and remediation. Console connectivity to network devices (switch/router/firewall) as instructed by the Remote Support Team. Providing physical access support to the Remote Support Team (e.g. opening racks locating devices/ports power cycling per instruction). Visual verification and reporting (LED status link status alarms fan/power status cabling condition). Engineer must have basic understanding of network devices sufficient to: Identify network equipment types ports power supplies uplinks and patch panel layouts. Follow remote instructions accurately (step-by-step) without deviating from approved runbooks. Perform basic checks: link lights port mapping verification cable reseat label verification. Network Device Rack & Stack Rack mounting/unmounting of network devices per site rules and safety practices. Patch and dress cables to basic professional standard (as instructed). Coordinate with Remote Support Team for post-install verification. Basic Configuration Perform basic level initial actions (only as instructed by the Remote Support Team) such as: Connecting console and granting remote access session (screen share/terminal access where applicable). Executing clearly provided command steps (copy/paste) when approved. Applying basic baseline actions (e.g. set management IP/VLAN) only when explicitly instructed and approved.

Installing technical troubleshooting and fixing desktops printers laptops and other computer peripherals hardware problems as well as desktop applications. Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at ...