Casino Compliance Supervisor
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Job Location:
Baltimore, MD - USA
Yearly Salary:
$ 70743 - 110288
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Introduction
The Maryland Lottery and Gaming Control Agency (MLGCA) serves as one of the largest revenue sources for the State of Maryland supporting important state programs and services including education public health and safety human resources and the addition to generating revenue from the sale of lottery products the MLGCA is also responsible for the oversight of the states casino gaming program providing direction and guidance to its casino partners on financial security regulatory and licensing procedures for the facilities. The Agency also regulates Sports Wagering Daily Fantasy Sports and Electronic Bingo as well as Instant Ticket Lottery Machines which are located at almost 90 Veterans posts. Gaming in Maryland is a dynamic and growing business that operates around the clock 365 days of the year.
Casino Compliance Supervisors are subject to call-in 24 hours a day.
GRADE
17
LOCATION OF POSITION
Maryland Lottery and Gaming Control Agency
Montgomery Business Park1800 Washington Blvd
Baltimore MD 21230
POSITION DUTIES
A Sports Wagering Compliance Supervisor is responsible for performing the same duties at the Maryland Lottery licensed gaming facilities as the Sports Wagering Compliance Representatives perform. Employees in this class are responsible for receiving complaints from the public; monitoring facility employees and vendors and ensuring that various aspects of the sports wagering and ITLM internal controls security plans surveillance plans and responsible gaming plans are adhered to; perform licensing functions and ensure the integrity of the gaming addition employees in this class are responsible for conducting investigations when warranted into the following: operation of the sports wagering betting windows and kiosks; operation of ITLMs located within Veteran Halls; operation of Electronic Bingos within Bingo Halls employee terminations; COMAR and ICS violations; criminal activity and any other investigations as Lottery and Gaming may deem necessary.
- Review edit and approve compliance reports to ensure accuracy completeness and adherence to all department requirements.
- Develop and maintain monthly work schedules for compliance representatives ensuring efficient coverage and adherence to regulatory requirements.
- Track and proactively request necessary supplies to maintain smooth25operations within the compliance department.
- Act as a liaison between compliance representatives and other departments within the agency.
- Meet with compliance representatives during daily site visits to provide personalized feedback deliver targeted training and answer any operational or compliance-related questions.
- Approve leave requests from compliance representatives while ensuring adequate staffing levels are maintained to fulfill department responsibilities.
- Review and approve bi-weekly time submissions from compliance representatives for accuracy and adherence to agency policies.
- Address any issues or concerns that arise between compliance representatives and facility personnel fostering effective communication and collaboration.
- Observe job performance of Compliance Representatives and prepare performance evaluations (P.E.P.) for each employee.
- Implement appropriate disciplinary actions if necessary to address identified deficiencies and ensure employees adhere to performance standards and regulatory protocols.
MINIMUM QUALIFICATIONS
Applicants must meet all minimum (and selective) qualifications to be considered and to appear on the list of people eligible for hire. Please read all requirements before applying.
Experience: Four years of experience in administrative staff or professional staff work.
Notes:
1. Candidates may substitute the completion of 60 credit hours from an accredited college or university and three years of experience in administrative staff or professional staff work for the required experience.
2. Candidates may substitute the possession of a Bachelors degree from an accredited college or university for the required experience.
3. Candidates may substitute U.S. Armed Forces military service experience as a non- commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year-for-year basis for the required experience.
DESIRED OR PREFERRED QUALIFICATIONS
Preference will be given to applicantswho possess the following preferred qualification(s).Include clear and specific information on your application regardingyour qualifications.
1. At least one year of experience conducting regulatory compliance work.
2. At least one year of experience involving duties associated with gaming.
3. At least one year of experience in a supervisory role.
4. Excellent oral and written communication skills.
5. Ability to manage and adapt to varying driving conditions and schedules.
6. At least one year of investigataive experience.
LIMITATIONS ON SELECTION
This recruitment is limited to current permanent or contractual employeesat Maryland Lottery & Gaming Control Agency.
LICENSES REGISTRATIONS AND CERTIFICATIONS
Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operators license valid in the State of Maryland.
SELECTION PROCESS
Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing will not consider information submitted after this candidates will be ranked as Best Qualified Better Qualified or Qualified and placed on theeligible (employment) list for at least one year.
EXAMINATION PROCESS
The assessment may consist of a rating of your education training and experience related to the requirements of the is important that you provide complete and accurate information on your report all experience and education that is related to this position.
BENEFITS
FURTHER INSTRUCTIONS
Please make sure that you provide sufficient information on your application to show that you meet the qualifications of this recruitment.
Resumes will not be accepted in lieu of completing an application. All information concerning your qualifications must be submitted by the closing date.
We will not consider information submitted after this date. Applicants will be rated based on their description of job duties and responsibilities. Applicants should be thorough in completing this requirement.
The online application process is strongly advised.
If the online process is not available to you you may complete and submit a paper application or direct any questions to:
Maryland Lottery Human Resources
1800 Washington Blvd. Ste. 330
Baltimore MD 21230
TTY Users: call via Maryland Relay As an equal opportunity employer Maryland is committed to recruiting retaining and promoting employees who are reflective of the States diversity. People with disabilities and bilingual candidates are encouraged to apply.
We Thank our Veterans for their service to our country.
Required Experience:
Manager
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