Customer Service Manager
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Job Location:
Denver, CO - USA
Monthly Salary:
Not Disclosed
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
SunSource and its family of companies represent 200 locations and 3000 employees making up one of North Americas leading value-add industrial distribution companies. We provide customers with products and solutions within Fluid Power Fluid Process Fluid Conveyance General Industrial Components and Industrial Service & Repair.
As the Customer Service Manager you will be responsible for managing a team of Customer Service Representatives who are the initial point contact for our customers. The Customer Service Manager will ensure effective efficient and customer-oriented support for all customers. The CS Manager will provide staff support and motivation as well as develop and implement short and long-term plans for the team and the department in alignment with company objectives and strategic plans.
Responsibilities:
Supervise day-to-day operations in the Customer Service Department with a goal of providing outstanding customer service to our customers.
Create and implement effective customer service policies standards and practices designed to improve the customer experience and satisfaction.
Maintain teams accountability for operational and business goals.
Develop mentor and lead diverse personalities and talents to create a strong and well- functioning team.
Prepare and deliver periodic performance appraisals intended to establish mutual goals recognize employee accomplishments and foster professional growth and development.
Manage and enhance interdepartmental working relationships to improve response times the quality and accuracy of deliverables and ultimately customer satisfaction.
Engage as backup Customer Service Rep as necessary during team vacations or leave
Work directly with Regional Sales Manager
Travel once or twice a quarter to SLC and Boise ID.
Required Experience:
5 years supervisory / management experience in customer service setting.
Experience in employee performance management delivering performance improvement plans and conducting performance reviews.
Ability to manage the escalation process with strong follow-through and attention to detail
Liaison with internal and external stakeholders
Strong coaching and mentoring skills.
Preferred Experience:
Familiarity with fluid power motion control and/or automation products.
Associates or bachelors degree in a related field or equivalent work experience
We are an Equal Employment Opportunity Employer M/F/V/D. WE PARTICIPATE IN E-Verify. If you are an individual with a disability and require an accommodation to complete the application process please contactemailprotectedto request reasonable accommodation. Only requests for accommodations in the application process will be returned. Sun-Source Privacy Policy
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Manager
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
As one of North America's leading distributors for mobile and industrial applications, our solutions-based approach supports OEM & MRO customers with their needs in fluid power, fluid process, fluid conveyance, industrial supplies, and service & repair capabilities.
