Membership Manager
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Job Location:
Yearly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About The Royal Sydney Golf Club
The Royal Sydney Golf Club is one of Australias most prestigious private members clubs renowned for its heritage world-class facilities and exceptional member experience. Recognised nationally and internationally for sporting excellence the Club offers a vibrant and welcoming community for its members.
We are seeking an experienced service focussed and detail-oriented Membership Manager to lead the administration oversight and governance of the Clubs membership framework. Reporting to the Member Engagement Director this role plays a critical role in ensuring the integrity of membership policy and processes supporting Club leadership and Sub-Committees with providing trusted advice robust reporting back by high-quality data and analytics ensuring membership decisions are informed equitable and aligned with the Clubs Constitution By-Laws and strategic objectives
You will enjoy a role that blends operational responsibility with relationship-building in a hospitality focussed high-profile setting. Your will lead a small dedicated team empowered to deliver an exceptional service experience at each touchpoint of the full membership lifecycle from a compliance perspective.
Key responsibilities include
- Act as a key point of contact for members and prospective members
- Oversee the end-to-end membership lifecycle including nominations elections transfers resignations and cessations in line with governing documents
- Provide high-quality reporting insights and analysis to Membership and related Sub-Committees including identification of membership trends and member lifecycle stages
- Support Club leaders with data-driven decision-making including scenario analysis and forecasting
- Maintain the integrity accuracy and governance of membership data and systems
- Review interpret and administer membership policies By-Laws and related procedures identifying opportunities for improvement and clarification
- Support the Finance team to manage membership fees charging processes and debtor follow-up.
- Act as a key governance and operational point of contact for membership-related matters (this role does not focus on sales events or commercial acquisition activity)
- Lead develop and support a small membership team fostering a culture of empowerment accuracy accountability and service excellence
- Ensure clear documentation audit trails and risk management across all membership activities
About you
- Proven experience in membership governance administration or operations within a member-based organisation association or similar environment
- Strong capability in data analysis reporting and interpreting member trends and lifecycles
- Experience supporting Boards or Sub-Committees with papers insights and recommendations
- Demonstrated confidence managing policies rules fees and compliance-based processes
- Comfortable overseeing financial charging and debtor management processes
- Highly organised detail-focused and confident working with systems and complex data
- Experience as a capable leader creating a positive team culture through clarity structure and trust
Why choose us
- Extensive opportunities for Learning & Development
- Staff wellbeing program which includes free exercise classes for staff in our state-of-the-art fitness facilities access to staff golf lessons and tennis clinics and access to an Employee Assistance Program
- Daily staff meals
- 17.5% loading on Annual Leave and Special Recreation Leave
- Paid Parental Leave
- 20% discount on purchases (wine sporting goods from our retail store)
- 15% discount on TFE hotel or apartment bookings across Australia New Zealand and Europe. TFE brands include but are not limited to Adina Vibe and Travelodge
- All day free street parking available ferry and bus stop located outside the Club.
This is a unique opportunity to join one of Australias most prestigious private members clubs and play a key role in enhancing the member experience.
Required Experience:
Manager
Key Skills
- Sales Experience
- Marketing
- Google Docs
- Fundraising
- Microsoft Publisher
- Conflict Management
- Basecamp
- Smartsheet
- Multichannel Marketing
- Salesforce
- Strategic Planning
