Station Lead
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
The Station Operations Lead is responsible for overseeing station-level operations ensuring repayment compliance asset control risk prevention and rider conduct across assigned parking stations. The role provides leadership coordination and escalation management to ensure stations operate in line with company policies safety standards and operational targets.
This role ensures consistency discipline and control across stations while supporting Station Officers to perform effectively.
Roles and Responsibilities
1. Repayment Enforcement Oversight
Oversee repayment enforcement activities across assigned stations
Ensure riders meet daily or scheduled repayment obligations in line with policy
Review arrears trends defaulter behaviour and compliance levels
Support and approve escalation actions for unresolved repayment issues
Ensure collections are conducted strictly via approved channels
2. Station Monitoring & Performance Management
Supervise rider inflow and outflow across stations
Monitor station-level performance compliance and operational discipline
Review and validate daily and weekly station reports submitted by Officers
Track key metrics such as repayment compliance rates arrears and incidents
Identify operational gaps and implement corrective actions
3. Asset Control & Risk Management
Ensure leased assets at stations are properly accounted for and identifiable
Oversee reporting and resolution of missing damaged or tampered assets
Coordinate authorised immobilisation recovery or asset control actions
Identify fraud risks impersonation attempts and misuse of company assets
Escalate high-risk cases promptly in line with the post-default action plan
4. Team Leadership & Discipline
Supervise coach and guide Station Officers on enforcement conduct and engagement
Ensure Officers apply policies consistently and professionally
Address performance gaps misconduct or non-compliance by Officers
Reinforce ethical behaviour safety awareness and respectful engagement
5. Rider Engagement & Issue Resolution
Support Officers in handling disputes or escalated rider issues
Ensure rider engagements remain firm respectful and non-confrontational
Reinforce rider understanding of repayment obligations and consequencesAct as the primary station-level escalation point for complex cases
6. Compliance Safety & Governance
Ensure strict adherence to company policies ethics and safety standards
Avoid cash-handling and enforce controls where applicableIdentify and report security risks at stations
Support audits investigations and compliance reviews
Requirements
Minimum of or HND in any relevant discipline
Experience in field operations enforcement or asset-based operations
Proficiency in the use of Microsoft Excel or Google sheets
Supervisory or team leadership experience
Strong understanding of compliance and risk control
Ability to manage conflict and enforce rules professionally
High level of integrity discipline and attention to detail
Key Skills
Strong interpersonal and communication skills
Firm but respectful enforcement capability
Attention to detail and record-keeping
Integrity and ethical judgement
Key Performance Indicators
Repayment compliance rate
Arrears and default trends
Asset loss or damage incidents
Accuracy and timeliness of station reports
Resolution time for escalated cases
Station officer performance and discipline
Benefits
- You would be part of a dynamic startup revolutionising the vehicle subscription and financial services industry for gig workers in Africa.
- You would be part of a dynamic environment where your ideas are heard and your contributions propel us forward.
- You would work alongside passionate talented colleagues who share your commitment to excellence.
- You would witness firsthand the positive change your work brings to the lives of thousands of riders and drivers.
- Comprehensive benefits package including a competitive salary health insurance and exciting growth opportunities.
Company Industry
IT Services and IT Consulting
Key Skills
- Labor Cost Analysis
- Customer Service
- Employee Evaluation
- Store Management Experience
- Algebra
- Management Experience
- Process Improvement
- Profit & Loss
- Leadership Experience
- Supervising Experience
- Aviation Experience
- 3PL
