TechOps and Systems Lead

Lagos - Nigeria

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

In partnership with our client we are seeking a TechOps and amp; Systems Lead to own and maintain the entire backend engine of a fast-growing womens wellness and skincare brand. From eCommerce and ERP to WhatsApp Commerce and 3PL integrations you will be the person who keeps every platform running every data flow clean and every system scaling reliably as the business grows. If you are a hands-on technical operator who takes pride in building systems that just work we want to meet you.

Who are we looking for

You are a technically strong operator with deep experience managing complex backend infrastructures across multiple platforms.
You are obsessive about data accuracy system reliability and clean integrations with zero tolerance for avoidable errors.
You are a fast structured problem solver who resolves incidents quickly and builds systems that prevent them from recurring.
You are a strong communicator who can translate technical issues into clear updates for non-technical stakeholders.
You are self-directed highly organised and comfortable owning multiple systems simultaneously without dropping the ball.
You are someone who documents everything and leaves every system better than you found it.

Your Responsibilities

Backend Infrastructure and amp; Integrations

You will own backend architecture across Shopify Sukhiba ERP WMS accounting systems WhatsApp Commerce and 3PL tools.
You will maintain all data flows syncs callbacks and APIs powering the D2C and operations stack.
You will ensure platform stability clean deployments and minimal downtime across all systems.

Technical Account Management

You will serve as the technical owner for all backend vendors and platforms.
You will lead debugging maintenance log reviews and escalation management with fast turnaround on all incidents.

Data Hygiene and amp; System Consistency

You will maintain SKU order customer and inventory accuracy across all connected systems.
You will own historical data migration cleanup and ongoing hygiene while establishing stable monitoring and validation rules to prevent data drifts.

Reliability Security and amp; IT Governance

You will maintain backups access control permission management and cybersecurity protocols.
You will oversee IT systems including laptops email accounts networks and SaaS licenses.
You will ensure robust documentation audit trails and secure system practices at all times.

Dashboards Monitoring and amp; Automation

You will build and maintain monitoring dashboards automated alerts and backend scripts to reduce manual work and prevent failures.
You will own the D2C master dashboard and reporting infrastructure ensuring clean and accurate data pipelines.
You will provide clear weekly visibility into system health risks and key incidents.

Cross-functional Support

You will partner with the Product Growth Manager to enable smooth feature rollouts and backend support during launches.
You will align with CX Operations Finance and D2C teams on backend needs and system improvements.

What Success looks like

High uptime and rapid incident response maintained consistently across all systems.
Real-time syncs with accurate inventory and order flows at all times.
Issues detected and resolved before they impact customers or revenue.
Stable monitoring foundations built that eliminate one-off firefighting.
Full documentation maintained across all systems with everything cleaner than when you started.
A zero-excuse culture around reliability and data accuracy embedded across the team.

To be considered for this role you should have

Proven experience managing backend infrastructure across eCommerce ERP WMS or similar platforms.
Hands-on experience with API integrations data syncs and system automation.
Strong understanding of data hygiene monitoring systems and incident management.
Experience with platforms such as Shopify WhatsApp Commerce or 3PL tools is a strong advantage.
Solid knowledge of IT governance including access control backups and cybersecurity best practices.
Strong analytical documentation and communication skills.
Ability to manage multiple systems and stakeholders in a fast-paced remote environment.

Challenges you may face in this role

Managing a large interconnected tech stack where a failure in one system can cascade across others.
Maintaining data accuracy and system reliability while simultaneously supporting new feature rollouts and business growth.
Operating in a fast-paced startup environment where priorities can shift quickly and turnaround times are tight.
Building sustainable monitoring systems in an environment that may have historically relied on reactive fixes.

The Goodies

Competitive salary and benefits package.
The opportunity to own and shape the entire technical backbone of a fast-growing brand.
A collaborative goal-driven work environment with direct impact on business performance.
Opportunity for learning growth and professional development.