Regional Partner Relations Lead – EMEA
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Job Location:
Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Why should you join dLocal
dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate we make it possible for our merchants to make inroads into the worlds fastest-growing emerging markets.
By joining us you will be a part of an amazing global team that makes it all happen. Being a part of dLocal means working with 1000 teammates from 30 different nationalities and developing an international career that impacts millions of peoples daily lives. We are builders we never run from a challenge we are customer-centric and if this sounds like you we know you will thrive in our team.
The candidate will be part of Growth Ops & Partnerships working closely with Operations and Commercial teams to turn strategic partnerships into sustainable TPV margin and resilience at regional level.
Role description (goals and objectives)
- Own and nurture relationships with key regional partners (e.g. processors such as Fawry Capitec Paystack PayU and similar players) and relevant new payment method regulators becoming dLocals face in the market.
- Translate global strategy into local execution: jointly define and run joint business plans with priority partners to unlock TPV improve economics and strengthen our product capabilities.
- Drive partner performance and resilience: monitor health (conversion uptime SLAs costs) coordinate incident follow-up and push for redundancy and new capabilities where needed.
- Bridge external stakeholders and internal teams (Product Ops Finance Fraud Compliance Legal Public Affairs) so that commercial opportunities and regulatory changes turn into concrete on-time deliveries.
- Anticipate and shape regulatory and scheme agendas in the region working hand-in-hand with regulators card schemes and industry forums where relevant.
Key responsibilities
- Partner & regulator relationship management
- Build and maintain senior multi-level relationships (C-level product ops risk regulatory) with:
- Priority local partners (e.g. Fawry Capitec and similar financial institutions in Africa and Asia).
- Regulators and central banks relevant to our business (directly or via Public Affairs / Legal).
- Act as a single point of contact for your region for key partners ensuring consistent communication and fast coordinated responses to issues and opportunities.
- Joint business planning & execution
- Lead joint business plans with selected partners: TPV growth product roadmap marketing initiatives and performance / cost targets.
- Identify and prioritize new workstreams: new countries products (APMs BNPL-like rails wallets) features (network tokens 3DS card-present RTP) or commercial models (rev-share incentives).
- Work with internal teams to secure resources and unblock decision-making (e.g. pricing tech investment risk appetite) needed to deliver on those plans.
- Performance economics & risk
- Monitor partner health scores: approval rates latency uptime incident volume SLAs and TPV/margin contribution by corridor and merchant cluster.
- Proactively drive cost and NTR improvements (pricing FX spreads fee tiers incentives) in coordination with Finance and Global Partners & Enablement.
- Ensure redundancy for critical flows (fallback providers alternative routes) in your region aligned with global resilience targets.
- Regulatory & scheme alignment
- Track regulatory and scheme developments affecting our operations in the region; turn them into clear impact assessments and action plans for internal teams.
- Support license audit and compliance work by providing local context partner input and market benchmarks as needed.
- Internal leadership & collaboration
- Be the regional go-to person for partner and regulator topics for Growth Ops & Partnerships Core Ops and Commercial teams.
- Contribute to playbooks onboarding materials and templates so that partner management becomes scalable and repeatable across countries and teams.
Ideal candidate capabilities and background
- Experience
- 812 years in payments / fintech / banking / card schemes with a focus on partnerships business development or strategic account management.
- Proven track record owning senior relationships with:
- Major banks / wallets / processors or
- Card schemes (Visa Mastercard etc.) or
- Regulators / central banks / public authorities in financial services.
- Hands-on experience working on joint initiatives across commercial product operations and compliance (e.g. new payment methods cross-border corridors regulatory-driven launches).
- Capabilities
- Strong relationship builder and influencer comfortable with C-level discussions and detailed operational follow-up.
- Structured analytical mindset: able to work with TPV conversion cost and margin data to define priorities and quantify impact.
- Excellent communicator (written and verbal) in English; additional regional languages are a plus (Arabic French Portuguese etc. depending on region).
- High ownership and bias to action: moves from problem to plan to execution and is comfortable dealing with ambiguity and incomplete information.
- Ability to navigate complex organizations (internally and externally) aligning diverse stakeholders towards clear measurable outcomes.
- Nice to have
- Experience working with or within large global merchants networks or PSPs.
- Exposure to BNPL wallets RTP and alternative payment methods strategies in emerging markets.
- Prior experience interacting with African or Asian regulators central banks or industry associations.
What do we offer
Besides the tailored benefits we have for each country dLocal will help you thrive and go that extra mile by offering you:
- Flexibility: we have flexible schedules and we are driven by performance.
- Fintech industry: work in a dynamic and ever-evolving environment with plenty to build and boost your creativity.
- Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.
- Learning & development: get access to a Premium Coursera subscription.
- Language classes: we provide free English Spanish or Portuguese classes.
- Social budget: youll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
- dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team Weve got your back!
Flexibility in how you work: We focus on impact and productivity over fixed hours. This means our teams have flexible schedules and depending on your role and location you will combine selfmanaged focus time with moments of inperson connection in our collaboration hubs.
What happens after you apply
Our Talent Acquisition team is invested in creating the best candidate experience possible so dont worry you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Key Skills
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About Company
Simplify your cross-border payment operations in high-growth markets. Send and receive funds locally, reaching new customers. One easy integration, unlimited secure transactions.
