Service Delivery Manager (Projects)
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Job Location:
Newcastle - South Africa
Monthly Salary:
Not Disclosed
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
Join New Era Technology where People Firstis at the heart of everything we do. With a global team of over 4500 professionals were committed to creating a workplace where everyone feels valued empowered and inspired to grow. Our mission is to securely connect people places and information with end-to-end technology solutions at scale.
At New Era youll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts access continuous training and enjoy competitive benefits. Driven by values like Community Integrity Agility and Commitment we nurture our people to deliver exceptional customer service.
If you want to make an impact in a supportive growth-oriented environment New Era is the place for you. Apply today and help us shape the future of worktogether.
This is a full-time position (38 hours per week) Monday to Friday. Overtime is required at times paid at penalty rates. The role is hybrid working between the office client site and home with occasional interstate travel. We are looking for candidates in the Newcastle NSW or Brisbane QLD areas however location is flexible.
What is the role
We are currently on the hunt for an experienced Service Delivery Manager (Projects) with a background working for an IT Systems Integrator or Managed Service Provider. The role is responsible for leading the Projects team to deliver successful timely and budgeted projects ensuring client satisfaction and fostering collaboration.
The duties and responsibilities for the role may include but are not limited to the following:
- Provide leadership and support to the APAC Project team.
- Collaborate with PMs operations and solutions teams for strategy and process standardisation.
- Direct and monitor project staff to ensure timelines and budgets are met.
- Identify project risks/issues and implement mitigation strategies.
- Serve as escalation point for team members.
- Act as primary contact for project stakeholders.
- Partner with Pre-Sales to plan resources and pipeline.
- Optimize resource allocation based on priorities and skill sets.
- Report project metrics to leadership and stakeholders.
- Mentor and guide team members for continuous improvement.
- Conduct performance reviews and manage team behavior.
- Oversee recruitment onboarding and exit processes.
- Approve leave and manage resourcing for coverage.
- Ensure consistent quality of services and operational compliance.
- Oversee project planning execution and delivery to meet client expectations.
Who we are looking for
We are looking for a motivated and experienced Project team leader to bring their knowledge to improve our delivery for both stakeholders and clients.
- 5 years of previous management experience in project engineering or technical project delivery.
- Relevant technical background
- Quals and Strong experience in Windows Server Operating Systems Active Directory Group Policy DNS Exchange Office 365 and virtualization technologies.
- Project Management background
- Delivery of projects nationally and/or APAC wide
- Proven experience working with presales and engineering on seamless project delivery
What we offer
- A friendly team environment with a strong technical support network
- Broad range of options for training and developing your IT skills
- Opportunity to work with the IT industrys latest technologies
- Internal career growth for high performers and IT super-stars
- Cost price on products from our suppliers
- Lunches and snacks provided (Newcastle and Brisbane office)
- Gym membership (Newcastle only)
- Comprehensive Employer Assistance Program
- Bonuses and incentives for upskilling
- Referral bonus
New Era Technology Inc. and its subsidiaries (New Era we us or our) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide this we are also committed to providing you with a positive experience on our websites and while using our products services and solutions (Solutions).
View our Privacy Policy here never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training certification equipment or any other purpose it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @. If you suspect fraudulent activity please contact us immediately at .
Required Experience:
Manager
Key Skills
- IT Experience
- Data Center Experience
- Problem Management
- Network Management
- Management Experience
- Solaris
- Customer Support
- ServiceNow
- IT Service Management
- ITIL
- Project Management
- Operating Systems
