Sales Membership
Share
Job Location:
Monthly Salary:
Experience Required:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
- Handle inbound customer calls and emails professionally and efficiently
- Resolve customer inquiries complaints and issues with first-call resolution mindset
- Maintain detailed and accurate records of customer interactions in CRM systems
- Follow communication scripts and protocols while handling different topics
- Identify and escalate priority issues to senior team members when necessary
- Achieve daily and monthly performance targets including call handling time and customer satisfaction scores
- Stay updated on product knowledge and company policies to provide accurate information
- Collaborate with team members to improve overall customer experience
Requirements
Essential:
- Excellent English communication skills (verbal and written)
- Willingness to work night shifts consistently
- High school diploma or equivalent; bachelors degree preferred
- Basic computer proficiency and ability to learn new software quickly
- Strong problem-solving abilities and customer-centric approach
Preferred:
- Prior experience in international BPO or customer service role
- Familiarity with CRM systems and ticketing tools
- Ability to handle high-volume calls while maintaining quality standards
- Flexibility to work rotational weekly offs
Benefits
- Base Salary: 25000 per month
- Travel Allowance: 3000 per month
- Performance-based incentives and bonuses
- Comprehensive health insurance coverage
- Paid training and ongoing skill development programs
- Career growth opportunities within the organization
- Modern office facilities with transport arrangements for night shift employees
Work Environment:
- Night shift operations (specific timings to be discussed during interview)
- Five-day work week with rotational offs
- Professional supportive team environment
- State-of-the-art infrastructure and technology
- Employee wellness and engagement initiatives
Required Skills:
Essential: Excellent English communication skills (verbal and written) Willingness to work night shifts consistently High school diploma or equivalent; bachelors degree preferred Basic computer proficiency and ability to learn new software quickly Strong problem-solving abilities and customer-centric approach Preferred: Prior experience in international BPO or customer service role Familiarity with CRM systems and ticketing tools Ability to handle high-volume calls while maintaining quality standards Flexibility to work rotational weekly offs
Company Industry
IT Services and IT Consulting
Key Skills
- Sales Experience
- Marketing
- Google Docs
- Fundraising
- Microsoft Publisher
- Conflict Management
- Basecamp
- Smartsheet
- Multichannel Marketing
- Salesforce
- Strategic Planning
