Salesforce Solution Architect, Technical Analyst (Remote)

Who we are

Access TeleCare is redefining how hospitals and health systems deliver behavioral health careclosing access gaps improving patient outcomes and supporting overburdened clinical teams through best-in-class telemedicine solutions.

As the nations largest provider of telemedicine technology and acute clinical services our Telemed IQ platform enables life-saving care across behavioral health psychiatry and beyond. We are proud to be the first acute telemedicine provider to earn and continuously maintain The Joint Commissions Gold Seal of Approval.

We love what we do and if you want to know more about our vision mission and values go to to check us out.

The Opportunity

Reporting to the Director of Salesforce / CRM Platform the Salesforce Solution Architect Technical Analyst is responsible for solving complex business and technology problems. Working in conjunction with architects developers and business partners the Salesforce Solution Architect Technical Analyst will develop technical solutions in the companys Salesforce org to meet the companys business requirements and growth objectives. The Salesforce Solution Architect Technical Analyst understands documents and recommends complex solutions within Salesforce with an adept understanding of third-party system interactions. They will be able to quickly familiarize themselves with the existing configurations and automations confidently add and modify functionality and analyze upstream and downstream impacts. While an understanding of Apex LWC and integration methodologies is important this person is not expected to write code. The Salesforce Solution Architect Technical Analyst will also leverage their knowledge of automation technologies such as RPA and AI to create comprehensive solutions that extend beyond the Salesforce platform. This is a dynamic role where they will design Salesforce applications add-on functionality and backward compatible enhancements to existing functionality in a highly complex org. The Salesforce Solution Architect Technical Analyst work includes both innovation and optimization initiatives that will transform the clinical and operational provision of care via telemedicine.

What youll work on

• Translate clinical and operational requirements into successful technical implementations aligned with company strategy that best leverage the Salesforce platform
• Participate in technical design sessions develop technical solution documentation aligned with the business objectives
• Analyze business processes document requirements and effectively present options considerations and solutions to stakeholders
• Leverage experience with native Salesforce and third-party automation tools. Collaborate with internal resources to leverage automation tools such as RPA and AI to supplement Salesforce functionality and integrations
• Work with internal and contractor resources to ensure clarity in requirements and validate the delivery of requests is aligned with their vision
• Configure solutions fields objects and declarative automations on Salesforce platform
• Design and execute test plans to ensure quality delivery
• Follow SDLC standards and participate in design reviews during projects to ensure appropriate patterns are followed
• Estimate the level of effort to implement a solution based on business requirements and providework breakdown structures for assigned tasks
• Absorb new product and technical capabilities from Salesforce during new product releases and acquisitions
• Provide excellent customer service to meet or exceed expectations during launch or migration
• Document technical solutions and translate those solutions into consumable assets for non-technical stakeholders
• Stay current with evolving Salesforce features and offerings
• Contribute to technology team initiatives and assist with other relevant projects as assigned
• Assist with user support tickets work with AppExchange products perform technical troubleshooting perform testing and QA
• Coordination with contractor resources including creation of requirements documents technical specifications validation of functionality built by contractor resources and communication about required changes
• Other duties as assigned

What youll bring

• Bachelors Degree in Technical Management Computer Science Engineering or related field or equivalent work experience
• Minimum of 7 years of CRM experience minimum 9 years Salesforce platform preferred
• Certified Salesforce Administrator
• Preferred: Masters degree in computer science / engineering or related field
• Preferred: Certified Salesforce Field Service Consultant Service Cloud Consultant Sales Cloud Consultant Platform Developer I Application Architect or Certified Salesforce Technical Architect
• Salesforce platform experience including Sales Cloud Service Cloud Field Service Experience Cloud and common AppExchange solutions
• Hands-on administration and configuration experience using the Salesforce declarative application administration interface
• Experience with RPA and AI highly preferred
• Past experience in healthcare a plus
• Knowledge of Salesforce Field Service
• Knowledge of integrations 3rd party integration tools ETL with Salesforce
• Knowledge of Object-Oriented Analysis and Design database design and software development lifecycle
• Ability to perform automated testing and write unit tests
• Problem-solving skills with proven ability to work cross-functionally either on a team or as an individual contributor
• Proven ability to develop and optimize integrated business processes across disparate systems
• Familiarity with agile software delivery methodologies and tools
• Knowledge of modern CRM DevOps best practices
• Experience with Copado
• Experience in cloud platforms and applications and experience implementing and integrating at enterprise-scale
• Working knowledge of data analytics platforms (Tableau)
• Experience working with large data sets
• Excellent written presentation and verbal communications skills
• Ability to thrive in ahigh growth fast-paced organization and 100% Remote based environment
• Must be able to remain in a stationary position 50% of the time
• Occasional travel for meetings and collaboration

Why Join Access TeleCare

• Fully remote work environment
• Comprehensive benefits health dental vision life and 401(k)
• Flexible vacation and wellness days we value performance and balance
• Culture of ownership transparency and results where the best ideas rise
• Directly impact patient access to behavioral health care nationwide
• Lead growth for one of the most critical and rapidly expanding areas in healthcare
• Partner with health systems to address workforce shortages and rising demand
• Shape the future of tele-behavioral health at scale

Equal Opportunity Employer

Access TeleCare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age marital status national origin disability protected veteran status race religion sex or any other characteristic protected by applicable laws regulations and ordinances. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.