IT Configuration Management Consultant
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Job Location:
Kuala Lumpur - Malaysia
Monthly Salary:
Not Disclosed
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
Day to Day Responsibilities:
- Conducts and maintains the System Criticality Questionnaire (SCQ) process
- Establish and document work processes according to best practices and
standards for configuration management database (CMDB) and ensure data accuracy and alignment with SCQ ratings and IT Assets - Collaborate with stakeholders to ensure integration of CMDB information with Incident Problem and Change management process.
- Support IT Asset management policies procedures and standards
- Support regular audit to ensure compliance and accuracy
- Support Annual Business Continuity Exercises.
- Champion culture and conduct behavioural expectations within the Department/Division
- Ensure compliance with IT policies and contribute to risk culture and audit participation.
Technical Skills & Competency Requirements
The role requires strong hands-on experience in the following areas:
IT Asset Management (ITAM) Managing IT assets throughout their lifecycle ensuring record accuracy compliance and alignment to internal standards and policies.
Configuration Management & CMDB Maintaining and governing CMDB data ensuring accuracy integrity and consistency across systems and IT services.
System Criticality Questionnaire (SCQ) Management Conducting and maintaining SCQ assessments ensuring alignment with CMDB and criticality ratings.
CMDB Process Design & Documentation Establishing and documenting configuration management processes in accordance with ITIL and internal best practices.
ITSM Process Integration Integrating CMDB information with Incident Problem and Change Management processes to support operational efficiency and governance.
IT Compliance Risk & Audit Support Supporting IT compliance activities audit reviews remediation tasks and contributing to risk management practices.
IT Asset & Configuration Policy Support Supporting and enforcing ITAM and configuration policies procedures and governance standards.
Stakeholder & Cross-Functional Collaboration Coordinating with business application infrastructure audit and vendor teams to support CMDB and ITAM activities.
Process Mapping & Documentation Developing clear process flows SOPs documentation and governance artifacts for operational consistency.
Business Continuity & Resilience Support Supporting Business Continuity Planning (BCP) exercises by ensuring configuration and asset data readiness.
Risk Awareness & Policy Compliance Ensuring adherence to IT control policies risk culture expectations and compliance requirements.
Analytical & Problem-Solving (IT Operations Context) Applying analytical skills to diagnose issues assess operational impact and propose practical solutions within IT operations.
About Encora
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services Product Engineering & Application Modernization Data & Analytics Digital Experience & Design Services DevSecOps Cybersecurity Quality Engineering AI & LLM Engineering among others.
At Encora we hire professionals based solely on their skills and do not discriminate based on age disability religion gender sexual orientation socioeconomic status or nationality
Required Experience:
Contract
Key Skills
- Project Management Methodology
- Project / Program Management
- Change Management
- Order Management System
- Business Analysis
- Visio
- Data Management
- Project Management
- Metadata
- Management Consulting
- Data Analysis Skills
- Taxonomy
About Company
As Encora Inc. expands its footprint in Latin America, its acquisition of Nearsoft provides our clients with a unique chance to Nearshore on a global scale.
