Senior Product Designer II

Intuit Credit Karma is a mission-driven company focused on championing financial progress for our more than 140 million members globally. While were best known for pioneering free credit scores our members turn to us for everything related to their financial goals including identity monitoring applying for credit cards shopping for insurance and loans (car home and personal) and savings accounts and checking accounts* all for free. Credit Karma has grown significantly through the years: we now have more than 1700 employees across our offices in Oakland Charlotte Culver City San Diego London Bangalore and New York City.

*Banking services provided by MVB Bank Inc. Member FDIC

We are seeking a Senior Product Designer II to join the Financial Monitoring & Discovery Discovery team a mission-driven group dedicated to making financial progress possible for everyone by accelerating product growth and this pivotal role you will be responsible for strategically designing high-impact experiences focused on member activation retention and business growth across our ecosystem of financial products and services.

As a Senior-level designer you will be a leader on the team setting a high bar for craft and driving design strategy within the growth domain. Youll collaborate closely with product engineering research analytics and data science partners to create intuitive impactful and scalable experiences that empower people to make confident financial decisions. You should be a maker not afraid to take on complex challenges that lead to paradigm-shifting ideas and thrive in ambiguity as a creative systems thinker. Youll be part of a design team dedicated to creating game-changing user experiences that help power prosperity for our customers.

Why Join Us:

At Credit Karma youll be part of a mission-driven team dedicated to making financial progress possible for everyone. On the FMD team youll work on products that help members improve their credit monitor their money and make progress on their taxes in ways that are transparent and rewarding. Youll be empowered to shape experiences at scale while collaborating with talented kind and passionate teammates.

What Youll Do:

1. Role & Core Responsibility

• Lead design initiatives from discovery through delivery focusing on key member journeys that directly impact business growth metrics and product adoption.
• Drive design strategy for critical conversion and engagement moments applying a strong growth-mindset to identify and execute on high-leverage opportunities.
• Partner with product managers to define the strategy and execute on design solutions for onboarding and re-onboarding flows to optimize member activation and long-term engagement.
• Shape the user experience for the cross-channel notifications opt-in strategy ensuring a design that balances compliance optimal member experience and maximum business impact.
• Design and iterate on the native app upsell experience identifying and designing key moments to seamlessly drive product adoption and conversion across our product.
• Translate complex financial concepts into simple accessible and engaging experiences that move the needle on core business KPIs.
• Create user flows wireframes prototypes and high-fidelity designs that balance member-centricity business goals and technical feasibility.
• Be a deeply member-centric designer who uses both qualitative and quantitative data to inform design decisions test hypotheses and continuously refine solutions for maximum growth.
• Run your own research and partner with analytics to directly impact the product roadmap and design outcomes.
• Apply strategic thinking to design and deliver innovative end-to-end user experiences that optimize among user needs business goals and technological realities across web & mobile platforms.
• Utilize and implement GenAI-powered tools and platforms to drive velocity improve process efficiency and explore design concepts faster within the product design workflow.

1. Strategic and Foundational Leadership

• Drive and deliver design strategies frameworks principles and designs on a broad range of projects to accelerate large initiatives and align stakeholders across different teams and business units.
• Bring a bold vision and design strategy to life across multiple areas in the ecosystem connecting the dots across multiple strategies and initiatives to make the largest impact.
• Serve as a lighthouse example for understanding identifying and executing high-impact growth design work setting a gold standard for design practices across the Product organization.

1. Collaboration and Communication

• Partner with product management and engineering to define strategy identify opportunities and deliver experiences that drive measurable impact.
• Operate with autonomy and drive design in partnership with many stakeholders across design development product management data/analytics and research.
• Influence product direction by visualizing ideas and concepts for internal leaders partners and customers advocating for design excellence and accessibility.

What Were Looking For:

Design Experience & Expertise:

• 6 years of UX/UI/Product design experience with significant experience in mobile app design.
• Strong portfolio demonstrating end-to-end product design and the ability to tackle ambiguous problems.
• Exceptional visual interaction and systems design skills with a strong attention to detail.
• Deep understanding of human-centered design accessibility and usability principles.
• Expert knowledge and experience with driving and applying user-centered design processes while working collaboratively with customers along with cross-functional teams including engineering product management and user research.
• Deep knowledge of user experience methods innovation ideation storytelling prototyping design frameworks concept visualization problem-framing skills and design principles.
• Experience or strong interest in leveraging generative AI tools to accelerate design workflows from discovery to high-fidelity mockups.
• Familiarity with mobile design guidelines and best practices (e.g. Apple Human Interface Guidelines Material Design).

What Wed like to see:

Product Impact & Business Acumen:

• Proven track record of shipping impactful consumer-facing digital products ideally in fintech banking or financial wellness with a proven track record in mobile product development.
• Ability to influence at multiple levels of the organization balancing business needs with member advocacy.
• Proven track record in setting a vision for great customer experiences inspiring others to get behind the vision and ultimately delivering products and services that are known for their delightful experience and ease of use.

Collaboration & Leadership:

• Experience collaborating cross-functionally with product engineering and research.
• Strong communication skills with the ability to present and rationalize design decisions clearly.
• Exemplary ability to build positive collaborative relationships across teams/groups/functions through facilitative leadership to deliver great results and to raise the bar continually as an effective leader of positive change.

Passion & Self-Management:

• A passion for helping people achieve better financial outcomes and creating products that resonate on an emotional level.
• Organized self-directed efficient and able to manage multiple and complex projects in a timely manner.

Pay Transparency Notice:

Credit Karmas mission of championing financial progress for all starts from within. Thats why we implemented role-based compensation which ensures people who are in the same role receive the same pay with variations for geographic location only. Its all part of a more comprehensive DEI strategy that helps level the playing field. The base salary range for this role is $198000 - $221000 plus equity and benefits.

Benefits include:

• Medical and Dental Coverage
• Retirement Plan
• Commuter Benefits
• Wellness perks
• Paid Time Off (Vacation Sick Baby Bonding Cultural Observance & More)
• Education Perks
• Paid Gift Week in December

Equal Employment Opportunity:

Credit Karma is proud to be an Equal Employment Opportunity Employer. We welcome all candidates without regard to race color religion age marital status sex (including pregnancy childbirth or related medical condition) sexual orientation gender identity or gender expression national origin veteran or military status disability (physical or mental) genetic information or other protected characteristic. We prohibit discrimination of any kind and operate in compliance with applicable fair chance laws.

Credit Karma is also committed to a diverse and inclusive work environment because it is the right thing to do. We believe that such an environment advances long-term professional growth creates a robust business and supports our mission of championing financial progress for everyone. We offer generous benefits and perks with a single eye to nourishing an inclusive environment that recognizes the contributions of all and fosters diversity by supporting our internal Employee Resource Groups. Weve worked hard to build an intensely collaborative and creative environment a diverse and inclusive employee culture and the opportunity for professional growth. As part of the Credit Karma team your voice will be heard your contributions will matter and your unique background and experiences will be celebrated.

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