Regional Service Manager, Mobile Solutions
Share
Job Location:
Phoenix, NM - USA
Monthly Salary:
$ 105400 - 136400
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
At STERIS we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
Position Summary
What Youll Do as the Regional Service Manager Mobile Solutions:
- Lead a geographically dispersed service team ensuring a Customer First culture and exceptional service delivery.
- Build and maintain strong customer relationships; represent service in critical meetings escalations and sales opportunities.
- Ensure customer satisfaction through efficient resource deployment proactive issue resolution and adherence to quality standards.
- Select train develop and retain top talent; provide coaching performance feedback and manage disciplinary actions when necessary.
- Drive operational excellence by planning organizing scheduling and supervising technical personnel to meet customer needs.
- Promote and enforce safety standards codes and procedures across all service operations.
- Develop financial forecasts monitor performance and implement cost-effective strategies to achieve profitability and business objectives.
- Collaborate with Sales to identify opportunities negotiate service contracts and support joint account planning for growth.
- Ensure timely and accurate completion of administrative tasks including expense reports timecards billing and equipment maintenance.
- Optimize resources and processes to deliver value for stakeholders and sustain long-term success.
The Experience Skills and Abilities Required:
Required:
- High School Diploma or equivalent
- Minimum 5 years in field service management (managing virtually) leading field teams or equivalent/progressive experience in STERIS field service.
Preferred:
- Experience managing a team of 10 - 20 direct reports including interview/selection development and retention.
- Demonstrated ability to apply LEAN and process improvement methods.
- Proven ability to plan organize and manage a profitable business unit including developing and analyzing complicated financial data.
- Ability to gather and analyze data propose solutions and develop action plans.
- Ability to provide exceptional Customer service.
Pay range for this opportunity is$105400.00-$136400.00. This position is eligible for bonus participation.
Minimum pay rates offered will comply with county/city minimums if higher than range listed. Pay rates are based on a number of factors including but not limited to local labor market costs years of relevant experience education professional certifications foreign language fluency etc.
STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits:STERIS Benefits
Open until position is filled.
STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited hired trained transferred and promoted in all job groups regardless of race color religion age disability national origin citizenship status military or veteran status sex (including pregnancy childbirth and related medical conditions) sexual orientation gender identity genetic information and any other category protected by federal state or local law. We are not only committed to this policy by our status as a federal government contractor but also we are strongly bound by the principle of equal employment opportunity.
Required Experience:
Manager
Key Skills
- Cement Plant
- Account Payable
- Instrument
- Drafting
- Electronics Engineering
- Administration Support
About Company
STERIS is a leading provider of infection prevention and other procedural products and services. Learn more here.
