Support Analyst
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Job Location:
Monthly Salary:
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
You will resolve end user inquiries via phone and electronic means. Your focus is to provide level one support including problem resolution within published goals using the Knowledge Base use Web Resources etc. to resolve this role you will provide guidance and real time resolution on a wide range of technical and non-technical customer end user issues including but not limited to: account access printer support network drive access and electronic support troubleshooting Handle open service requests that are dispatched analyze the hardware or software problem and write case notes in the tracking system.
Responsibilities
Responsibilities include:
- Responding promptly to helpdesk tickets via phone email or web-based channels
- Troubleshooting and resolving customer issues using established procedures and resources
- Documenting all customer interactions and resolutions in a ticketing system
- Escalating complex or unresolved issues to the appropriate technical teams and providing clear concise case notes
- Assisting with onboarding and support for new/existing users
- Collaborating closely with team members to ensure timely and accurate issue resolutions
- Maintaining a high standard of customer service and professionalism in all interactions
Qualifications
Career Level - IC0
Required Experience:
IC
Key Skills
- IT Experience
- Problem Management
- Desktop Support
- Citrix
- Mobile Devices
- Windows
- Customer Support
- Help Desk
- Operating Systems
- Technical Support
- Troubleshooting
- Application Support
About Company
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when eve ... View more
