Service Manager
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Job Location:
Murfreesboro, TN - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
We are seeking an experienced and driven Automotive Service Manager to lead a high-volume service department. This role requires a hands-on leader with strong operational discipline the ability to manage large teams and a track record of driving efficiency profitability and customer satisfaction in a fast-paced environment.
Key Responsibilities
- Oversee daily operations of a high-volume service department managing service advisors and support staff.
- Maintain and improve CSI scores while handling a high daily RO count.
Monitor KPIs including ELR hours per RO effective labor rate comeback ratio and gross profit. - Recruit train coach and retain top-performing service advisors and technicians.
- Ensure compliance with OEM standards warranty processes and dealership policies.
- Handle escalated customer issues promptly and professionally.
- Collaborate with Parts Sales and BDC departments to maximize throughput and communication.
- Implement processes that improve speed accuracy and overall consistent volume.
- Manage scheduling capacity planning and workflow to support consistent volume.
Qualifications
- Automotive service management experience in a high-volume dealership.
- Demonstrated success managing large teams and heavy RO traffic.
- Strong understanding of the service KPIs and financial performance.
- Experience with dealership DMS systems and OEM programs.
- Exceptional leadership experience (domestic or import)
- Experience managing 50 ROs per day or large technician teams.
- Professional well-groomed personal appearance.
- Clean driving record
- Willing to submit to apre-employment background check & drug screen
Compensation & Benefits:
- Medical Dental & Vision Insurance
- 401k
- Life Insurance
- Paid Vacation
- Paid Holidays
- Employee Discounts on products & services
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Kitchen Experience
- Dealership Experience
- Food Safety Experience
- Management Experience
- Auto Service Management
- Maintenance
- Operations Management
- Cash Handling
- Leadership Experience
- Supervising Experience
- Automotive Service
About Company
Oil Change TechnicianEvery employee with Ford of Murfreesboro is absolutely critical to its success. Our rapid growth and fast-paced environment make this an aw...
