Manager, Business Operations & Services
Share
Job Location:
Holbrook, AZ - USA
Yearly Salary:
$ 124542 - 186813
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Description
SUMMARY OBJECTIVE OF THE JOB:
The Manager Business Operations & Services is responsible for leading and optimizing Minebea Intecs U.S. back-office service and operational support functions. This role oversees Order Processing Customer Service Purchasing & Logistics ISO/Quality Management and the Service organization ensuring operational excellence compliance and a high level of customer satisfaction. The role serves as a key operational leader and trusted partner to regional and global stakeholders during a period of organizational transition.
JOB DUTIES AND RESPONSIBILITIES:
Business & Back-Office Operations
- Lead and develop cross-functional teams across Order Processing Customer Service Purchasing/Logistics and administrative operations.
- Drive process optimization standardization and scalability across back-office functions to improve efficiency and service quality.
- Ensure strong internal controls and compliance with company policies and external regulations.
- Oversee office operations including facilities safety security and vendor relationships.
- Manage departmental budgets and resource planning.
ISO & Quality Management
- Own and maintain the ISO Quality Management System ensuring ongoing compliance and continuous improvement.
- Identify and manage operational risks and opportunities impacting quality and customer satisfaction.
- Lead Management Review meetings and ensure alignment with both corporate and local quality objectives.
- Coordinate internal and external ISO audits and oversee corrective actions.
- Develop track and report ISO-related KPIs.
- Provide ISO and quality system training to employees across the organization.
Operations Customer Service & Logistics
- Oversee customer order processing in SAP ensuring accuracy compliance and timely fulfillment.
- Ensure proper customer setup and adherence to company policies.
- Monitor order flow inventory safety stock levels and procurement timelines in coordination with Purchasing and Logistics.
- Manage escalation of delayed or at-risk customer orders.
- Review freight invoices import documentation and third-party logistics performance.
- Negotiate contracts and costs with third-party vendors and logistics providers.
Service Organization Leadership
- Lead the U.S. Service Department ensuring consistent execution of service processes and compliance with ISO standards.
- Review service estimates work orders and invoices for accuracy and completeness.
- Ensure timely high-quality service delivery to customers and internal stakeholders.
- Coordinate training and technical development of Partner Service Teams in collaboration with the Intec Service Team.
- Drive continuous improvement in service responsiveness efficiency and customer satisfaction.
Leadership & Collaboration
- Act as a key member of the U.S. leadership team during organizational transition.
- Partner closely with global teams including Germany-based functions to ensure alignment and continuity.
- Foster a culture of accountability continuous improvement and operational excellence.
- Perform other duties as related to the job function as required
JOB QUALIFICATION REQUIREMENTS/COMPETENCIES:
- Bachelors degree in Business Operations Engineering or a related field; advanced degree preferred.
- 8 years of progressive experience leading business operations back-office service or quality functions in a B2B industrial or manufacturing environment.
- 5 years of direct people management experience including leading supervisors and individual contributors across multiple functions
- Proven experience managing cross-functional teams including Customer Service Order Processing Logistics Quality/ISO and Service.
- Strong working knowledge of ISO 9001 quality management systems audits and continuous improvement practices.
- Demonstrated expertise in end-to-end order-to-cash processes and operational process optimization.
- Hands-on experience with ERP systems (SAP preferred) and data-driven KPI management.
- Ability to lead through organizational change and provide stability during periods of transition.
- Strong collaboration and stakeholder management skills within a global matrixed organization.
- Customer-focused mindset with experience managing service operations and escalations.
- High level of integrity accountability and professionalism with a pragmatic solutions-oriented leadership style.
SUPERVISORY REQUIREMENTS:
5 years experience in supervision leading account management product support and sales engineering teams with a related product or similar.
PHYSICAL REQUIREMENTS:
A normal amount of sitting and standing average mobility to move around an office and ability to conduct a normal amount of work on a computer.
SALARY
The pay band for this role is between $124542.00 and $186813.00 annually and your base pay will depend on your skills qualifications experience and location. The base pay is a part of our total compensation package and is determined within a range of the pay band process. This offers you the opportunity to progress as you continue to grow and develop your career at Minebea Intec.
WORK AUTHORIZATION (REQUIRED)
Applicants must be legally authorized to work for any employer in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
DISCLAIMER:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned to the employee from time to time.
The job description doesnt constitute a contract of employment and the company may exercise its employment-at-will rights at any time.
The above lists all of the essential functions education knowledge skills and abilities required for this job. These are the minimum requirements; employees must also demonstrate good interpersonal skills proper attitude and professionalism acceptable attendance and work behaviors at a minimum.
Required Experience:
Manager
Key Skills
- Accounts Assistant Credit Control
- Autocad Design
- Corporate Risk Management
- Lab Testing
- AC Maintenance
- Accident Investigation
About Company
We are a global leader in component manufacturing for machinery components, electronic devices, and other components for use in end products.
