Field Collection Manager
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Job Location:
Monthly Salary:
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
FLEXI MFB is looking for reliable and self-drivenField Collection Managerto support its Customer Finance & Recovery operations. The ideal candidate will be responsible for on-site follow-ups with users who have outstanding balances on credit-enabled services within the FLEXI MFB ecosystem. The role requires strong interpersonal skills discipline and the ability to manage field operations professionally.
Responsibilities
- Manage a team of field collection agents
- Conduct on-site visits to users with overdue balances to recover outstanding installments.
- Discuss repayment challenges and negotiate feasible repayment arrangements.
- Verify customer information and update repayment status in the system.
- Retrieve devices or collateral from defaulted users following company procedures.
- Maintain good relationships with local police authorities for long-overdue or fraudulent cases.
- Report field activities collection progress and suspected fraud to the supervisor.
- Work with Risk Control and Customer Service teams to improve repayment rates.
- Maintain professionalism and protect PalmPays image during field operations.
Requirements
- OND / HND / in any related field.
- Experience in field collections recovery or field operations is an advantage.
- Strong communication negotiation and interpersonal skills.
- Familiarity with assigned routes and willingness to move across locations.
- Ability to meet targets and work with minimal supervision.
- Discipline integrity and ability to handle sensitive situations professionally.
Required Experience:
Senior Manager
Key Skills
- Accounts Receivable
- Biochemistry
- Administration Support
- Administration And Secretarial
- Architecture
About Company
An intuitive digital wallet with account opening, money transfer and bill payments in one. Earn as you spend.
