Principal, Business Analysis (Logistics Operation Center)

Company Introduction

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

Our services in Taiwan include Rocket Delivery which offers next-day delivery for a wide selection of items at affordable prices Rocket Overseas which offers free international delivery on millions of best-selling products from Korea the U.S. and beyond.

We are looking for talents to help us lead Coupangs expansion in Taiwan. This is an exceptional opportunity to become a part of Coupangs growth in Taiwan and create a world where our customers wonder How did I ever live without Coupang

Role Overview

As part of the Logistics Operations Center (LOC) our mission is to optimize PDD (Promise Delivery Date) performance and elevate consumer satisfaction through data-driven insights and operational excellence. This role will focus on monitoring and improving key metrics across first-mile middle-mile and last-mile operations partnering with stakeholders to identify opportunities and implement impactful solutions.

What You Will Do

• Reporting & Dashboard Development: Transition existing TW logistics reports from KR team (primarily last-mile) and design comprehensive dashboards covering first-mile middle-mile and last-mile to ensure end-to-end visibility of transportation processes.
• Operational Performance Improvement: Collaborate with LOC specialists hub managers and TW logistics leadership to drive PDD improvements and enhance customer experience.
• Cross-Functional Problem Solving: Partner with diverse teams to align on problem statements decompose complex issues into actionable analyses and communicate insights effectively.
• Advanced Data Analysis: Perform hands-on in-depth analysis of large datasets validate data integrity identify root causes and propose practical data-driven solutions.
• KPI Definition & Management: Establish and track key performance indicators develop business reports and deliver actionable insights to senior stakeholders.
• Operational Insights: Generate and interpret operational data to provide strategic recommendations that improve efficiency and service quality.
• Project Simulation & Forecasting: Lead data simulations for new initiatives delivering accurate insights to support informed decision-making.
• Stakeholder Engagement: Collaborate with Product Managers Engineers Program Managers and other stakeholders to enable data-driven decisions across the organization.

Basic Qualifications

• Experience: Minimum 5 years in analytical roles within operations process optimization internal audit or policy analysis (e.g. Process Analyst Operations Analyst Audit Analyst Systems Analyst Policy Analyst Financial Analyst).
• Technical Skills: Proficiency in SQL and data visualization tools (Tableau Power BI required). Familiarity with big data technologies (Hadoop Spark Presto Airflow) and scripting languages (Python preferred).
• Analytical Expertise: Strong critical thinking ability to handle unstructured problems and attention to detail in validating and interpreting data.
• Ownership & Agility: Self-starter with a strong sense of responsibility capable of thriving in a fast-paced dynamic environment.
• Communication: Excellent ability to present complex analyses clearly and concisely to stakeholders.

Preferred Qualifications

• Language: Strong English proficiency (verbal and written).
• Education: Bachelors or Masters degree in Statistics Industrial Engineering or related field (or equivalent professional experience).
• Technical Proficiency: Hands-on experience with Python R SAS or other statistical tools.
• Collaboration: Ability to work effectively across teams and communicate insights that influence strategic decisions.

Recruitment Process and Others

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview Offer

• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.

• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.

• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.

• Those eligible for employment protection (recipients of veterans benefits the disabled etc.) may receive preferential treatment for employment in accordance with applicable laws.

Privacy Notice

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: