Logistics Analyst

Taipei City - Taiwan

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

We are the global test and automation specialists powering next-generation technologies through sophisticated solutions. Behind every electronic device you use Teradynes test technology ensures your device works right the first time every time! Our portfolio of automation solutions help manufacturers to develop and deliver products quickly efficiently and cost-effectively. TogetherTeradynecompanies deliver manufacturing automation across industries and applications around the world!

We attract develop and retain a high-performance workforce comprised of people with diverse backgrounds and a shared drive for excellence. We strive to foster a positive and inclusive work environment that helps employees and communities thrive.

Our Purpose
As a member of the Worldwide Logistics team within Teradynes Customer-Team Support Organization you will be responsible for order management warehousing and distribution to support customer orders.

Order Management covers product inquiry simple technical inquiry sales quotation order placement validation confirmation sourcing order processing shipment delivery follow-up on billing and AR in coordination with Field Engineers PSG & Planners.

Warehousing and Distribution covers regional & domestic distribution warehouse management inventory storage import/ export operation and support needed for internal/ external audit

Opportunity Overview

Assist in the management of the Taiwan Parts Service and Logistics Operations

Liaise with 3rd party logistics (3PL) vendors for warehousing local distribution international freight movement of parts to customers

Responsible for tracking shipments/orders ensuring they met defined KPIs if not to reflect accurate root causes

Act as key interface for both internal and external customer providing day-to-day logistics support

Answering to both internal and external customers inquiries and complaints

Managing deliveries in the most optimum manner

Ensure all transactions are accurately followed in the system in a timely manner fulfilling system and process integrity

Manage regional freight vendors including rate negotiation and shipment issues resolution

Liaise with customers on customers logistics requirements issues and escalation

Handle local compliance matters to ensure compliance to U.S. and Taiwan regulatory policies

Undertake and lead logistics projects for Asia Warehousing

Coordinate the repair & return process with customers parts centers repair centers and transportation vendors

Support Planning group for local sourcing including purchase inventory create Gandalf work order and receipt of goods

Liaise with 3rd party logistics (3PL) vendors for warehousing local distribution international freight movement of parts to customers

KPI management

SOP review and management

Regular operations review and resolution

Billing verification

All About You

Degree in Business Logistics or related field
>5 years of order or logistics management experience
Oracle system Reflection for UNIX experience is a distinct plus
Good customer service skills with high level of business integrity
Ability to work on own initiative and under pressure in order to achieve deadline.
Knowledge of international trade logistics process customs clearance.
Knowledge of word processing software and Excel preferred and understanding of relevant computer software applications.
Convey information clearly and effectively both written and verbal in English.
Strong problem solving skills on unexpected occurrences.
Must demonstrate strong aptitude for customer service.

Required Experience: