Service Coordinator
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Job Location:
Chicopee, MA - USA
Monthly Salary:
$ 66250 - 92750
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
About Carrier
Carrier global leader in intelligent climate and energy solutions is committed to creating innovations that bring comfort safety and sustainability to life. Through cutting-edge advancementsin climate solutions such astemperature control air quality and transportation we improve lives empower critical industries and ensure the safe transport of food life-saving medicines and more. Since inventing modern air conditioning in 1902 we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class inclusive workforce that puts the customer at the center of everything we do. For more information visit follow Carrier on social media at @Carrier.
At Automated Logic weve been developing and supporting intelligent building solutions that have helped customers including small businesses to Fortune 500 corporations operate their buildings more efficiently for over 40 years. Our products help reduce energy consumption lower utility operating and maintenance costs and improve indoor air quality occupant comfort and productivity. Technology that supports the buildings and industry of today and tomorrow requires a wide range of talents and skill sets.
About this role
- Support and facilitate the smooth operation of the Service Department
- Perform the communication coordination and administration tasks to assist Service Department in operating in accordance to ALC processes and standards
Key Responsibilities
- Answer document or redirect phone calls emails or texts related to service requests.
- Manage and maintain the daily schedules for all assigned Field Engineers.
- Schedule all T&M/billable service visits
- Ensure all preventive maintenance visit are scheduled and performed for each service agreement.
- Schedule 24 hours emergency service team and assist emergency service contracted customers as required (On Call Schedule)
- Maintain and update information in customer files up to and including address changes pricing products delivery instructions or other customer notes as needed.
- Notify customers of scheduled T&M/billable and PM dates visits.
- Communicate with field to determine the status of the projects they are working on and know each Tech working location all the time.
- Log and track all service work orders and reconcile all open tickets for dispositions.
- Provide pricing upon request for parts and /or company resources in a timely manner.
- Provide parts quotes and order as requested.
- Assist in the local monthly branch service agreement renewal process and book in ERP within 30 days of expiration.
- Invoice customers in a timely manner target 30 day or less DTI.
- Work with collection department for collecting invoice and resolving disputes.
- All other duties as assigned
Basic Qualifications
- HS Diploma or GED
- 2 years of experience as an office coordinator administrator or manager
- 1 years of experience with the Microsoft Office Suite
Preferred Qualifications
Other qualifications you may have that would be beneficial in this role include:
- Associates Degree
- Experience within Building Construction/HVAC Industry preferred
- Accounting purchasing receivables and billing experience preferred
- Problem-solving skills and the ability to work independently required
- Excellent organizational and time management skills required
- Detail-oriented and able to multitask effectively required
- Strong written and verbal communication skills required
- Microsoft Dynamics Software experience is a PLUS
Benefits
Employees are eligible for benefits including:
- Health Care benefits: Medical Dental Vision; wellness incentives
- Retirement benefits
- Time Off and Leave: Paid vacation days up to15 days; paid sick days up to 5 days; paid personal leave up to 5 days; paid holidays up to 13 days; birth and adoption leave;parental leave; family and medical leave; bereavement leave; jury duty; military leave;purchasedvacation
- Disability: Short-term and long-term disability
- Life Insurance and Accidental Death and Dismemberment
- Tax-Advantaged Accounts: Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account
- Tuition Assistance
To learn more about our benefits offering please click here: Work With Us Carrier Corporate The specific benefits available to any employee may vary depending on state and local laws and eligibility factors such as date of hire and the applicability of collective bargaining agreements.
This position may be entitled to short-term cash incentives subject to plan requirements. Factors which may affect pay within this range include but are not limited to skills education experience and other unique qualifications of the successful candidate.
Applications will be accepted for at least 3 days from Job Posting Date. Job Posting Date: 01/12/2025
Pay Range:
$66250.00-$92750.00Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.
Click on this link to read the Job Applicants Privacy Notice
Required Experience:
IC
Key Skills
- Senior Care
- Customer Service
- Developmental Disabilities Experience
- Computer Skills
- Microsoft Outlook
- Case Management
- Computer Literacy
- Dispatching
- Home Care
- Administrative Experience
- Social Work
- Word Processing
About Company
As the leading global provider of healthy, safe and sustainable building and cold chain solutions, Carrier Global Corporation is committed to making the world safer, sustainable and more comfortable for generations to come. From the beginning, we've led in inventing new technologies a ... View more
