Partner Engagement Associate Balikpapan
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Job Location:
Balikpapan - Indonesia
Monthly Salary:
Not Disclosed
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
Get to Know the Team
Balikpapan is one of Grabs important cities in Kalimantan alongside Samarinda Pontianak and Banjarmasin. It is a focus city for multiple strategic programs and campaigns (both EDLP and nonEDLP).
Get to Know the Role
As a Partner Engagement (PE) Lead Balikpapan you will be responsible for ensuring a healthy and reliable driver supply strengthening driver community engagement and coordinating with internal teams and external stakeholders to support Grabs growth in East Kalimantan. Reporting to the Assistant Manager you will work on-site in our Balikpapan Office
The Critical Tasks You Will Perform
- Develop partner engagement strategies and city-level campaigns to achieve Balikpapans growth reliability and performance targets.
- Lead end-to-end driver acquisition (online/offline) and monitor important supply metrics driving corrective actions to ensure and reliable supply.
- Plan and manage regular driver community engagements (Kopi Darat) to collect feedback and address early-stage on-ground issues.
- Design and implement incentive and performance strategies to improve online hours (OH) cancellations and overall service quality using data-driven insights.
- Identify training needs and deliver structured training programs to enhance driver quality reduce cancellations and improve customer experience.
- Coordinate with Central Ops Marketing city teams and other internal functions to align programs and ensure city execution.
- Support collaboration and followups with authorities government bodies communities and other external partners across East Kalimantan.
- Manage city-level projects and tasks with discipline including reporting driver communications and ad-hoc programs to improve supply reliability and engagement.
Qualifications :
What Essential Skills You Will Need
- Bachelors degree in any field
- At least 2 years of experience in operations/city management community or partner management/sales or field execution (tech transport or FMCG).
- Data-driven: able to read dashboards find basic insights and turn them into action plans.
- Experienced in working under target with proven achievement records
- Knowledge of the Balikpapan / East Kalimantan ecosystem and networks is preferable
- Willing to be mobile within Balikpapan and surrounding areas.
Additional Information :
Life at Grab
We care about your well-being at Grab here are some of the global benefits we offer:
- We have your back with Term Life Insurance and comprehensive Medical Insurance.
- With GrabFlex create a benefits package that suits your needs and aspirations.
- Celebrate moments that matter in life with loved ones through Parental and Birthday leave and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
- We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through lifes challenges.
- Balancing personal commitments and lifes demands are made easier with our FlexWork arrangements such as differentiated hours
What We Stand For At Grab
We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality ethnicity race religion age gender family commitments physical and mental impairments or disabilities and other attributes that make them unique.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Business
- Business Process
- Financial Services
- Cloud
- Account Management
- CRM
- Sector
- Client Relationships
- Law
- Project Management
- Research skills
- Political Science
- Portfolio
- Speaking skills
- Analytics
About Company
About Grab and Our WorkplaceGrab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, w ... View more
