Front Office Ambassador
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Job Location:
Monthly Salary:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
- Guest Check-In and Check-Out: Efficiently manage the check-in and check-out processes ensuring a seamless experience for guests.
- Reservations Management: Handle reservations via phone email and in-person ensuring accurate bookings and special requests are noted.
- Guest Services: Provide information about hotel services local attractions and events; assist guests with inquiries and problem resolution.
- Payment Processing: Accurately process payments and maintain records of transactions ensuring compliance with hotel policies.
- Communication: Collaborate with housekeeping maintenance and management to address guest needs and ensure high service standards.
- Handling Complaints: Address guest complaints with empathy and professionalism striving for prompt resolution and guest satisfaction.
- Maintaining Front Desk Area: Ensure the reception area is clean organized and stocked with necessary supplies and promotional materials.
- Reporting Issues: Report any maintenance issues or safety concerns to the appropriate department promptly.
Qualifications :
- Minimum Hotel Management Graduation
- Any additional course/certification in Travel & Tourism
- Minimum 6 months experience
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Abinitio
- Arabic Speaking
- Babysitting
- Advocacy
- Administration Support
- Humming Bird
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
