Senior Staff Escalation Engineer NetSec Bangalore
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Posted on:
5 hours ago
Vacancies:
1 Vacancy
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Job Summary
Job Summary
As a Senior Staff Escalation Engineer you will serve as a key technical expert on a highly visible and growing team. This senior-level position requires a blend of deep technical expertise in network security and exceptional customer management skills. You will be responsible for handling and resolving the most critical technical escalations acting as a crucial interface between our customers executive leadership and our engineering organization to drive issues to resolution.
Key Responsibilities
- Act as the primary technical point of contact for high-priority executive-level engineering escalations ensuring timely and effective communication.
- Drive technical resolution for critical customer issues by collaborating with internal engineering support and account teams to ensure alignment.
- Communicate complex technical situations root cause analysis progress and resolution plans to executive-level customers and internal stakeholders.
- Analyze and troubleshoot complex network security issues involving dynamic routing (BGP/OSPF) VPNs (IPSec/SSL) and Layer 1-3 protocols.
- Perform deep-dive packet capture analysis using tools like Wireshark to diagnose intricate issues related to internet applications and protocols.
- Lead technical discussions on network design security architecture and troubleshooting methodologies with both internal teams and customers.
- Simplify and explain complex technical problems to non-technical audiences to ensure clear understanding and foster positive customer relationships.
Qualifications :
Required Qualifications
- Bachelor of Engineering/Bachelor of Technology degree or equivalent military experience is required.
- Bachelors degree with 5 years of experience or Masters degree with 3 years of experience in an escalation engineering technical support or network engineering role.
- Expertise in configuring and troubleshooting dynamic routing protocols specifically BGP and OSPF.
- Proficiency in Layer 1-3 (OSI model) troubleshooting and extensive experience with VPN technologies (IPSec and SSL).
- Demonstrated ability to analyze packet captures using tools such as Wireshark to resolve network and application issues.
Preferred Qualifications
- Advanced industry certifications such as CCIE JNCIE CCNP or equivalent.
- Experience with cloud networking and deployment in AWS GCP or Azure environments.
- Previous experience acting as a technical lead in a network security or telecommunications equipment vendor organization.
- Familiarity with C C or Python programming languages.
Additional Information :
The Team
Engineering - Our Engineering team is at the core of our products and connected services. As part of this team you are empowered to build products and services that are changing the future of cybersecurity. You will be part of a growing passionate and dynamic team with an opportunity to work on challenging and exciting projects centered on what we believe is one of the most significant mission statements in the world.
Our Commitment
Were problem solvers that take risks and challenge cybersecuritys status quo. Its simple: we cant accomplish our mission without diverse teams innovating together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Computer Science
- Docker
- Kubernetes
- Python
- VMware
- C/C++
- Go
- System Architecture
- gRPC
- OS Kernels
- Perl
- Distributed Systems
About Company
Our enterprise security platform detects and prevents known and unknown threats while safely enabling an increasingly complex and rapidly growing number of applications. Come be part of the team that redefined the firewall industry and is now the fastest-growing security company in hi ... View more
