Patient Flow Coordinator

Union: Non-Union
Number of vacancies:  1
New or Replacement Position: Replacement
Site: Toronto General Hospital
Department:  Peter Munk Cardiac Centre Outpatient Cardiac Clinics
Reports to:  Nurse Manager
Salary Range:  $23.14 to $28.92 Per Hour
Hours: 0-37.5
Shifts: Variable Weekdays Monday - Fridayor 0900-1700
Status: Casual
Closing Date: January 21 2026

Position Summary
The Peter Munk Cardiac Centre program provides world-class cardiovascular care. One of the largest programs of its kind in North America we are a major referral centre. Our program offers resources and expertise prepared to deal with even the most complex patient cases. 

Our multidisciplinary team includes physicians surgeons nurses pharmacists dieticians and other allied health professionals with special training in cardiac and vascular conditions and its treatment. Each year our innovative surgery techniques and outstanding cardiology interventions attract hundreds of visiting professors and trainees from around the globe.

As a member of the Ambulatory Cardiac Clinics the Patient Flow Coordinator is responsible for the overall processing of patient clinic visits from registration through to follow-up appointments.

Duties

• Performs various reception responsibilities including making appointments for tests and answering patient queries and handling busy telephone activities
• Coordinates and facilitates the efficient flow of patients through the various stages of their visit
• Communicates effectively in person or by telephone with internal and external parties
• Coordinates the scheduling of patient appointments including the retrieval of charts from Health Records pulling patient clinic lists for the day and activating patient information in the computer
• Responsible for ordering and stocking of supplies and setting up of equipment
• Ability to manage time and tasks within an extremely busy professional office environment required
• Ability to focus on the priorities of a rapidly changing day required
• Excellent MS Office applications skills especially Outlook Word Excel and PowerPoint
• Superb organizational and time management skills and the ability to multitask effectively
• Show initiative and work well with a wide range of people throughout the organization
• Insightful mature and tactful with the ability to remain calm under pressure and confident your capability to perform well in the job and make it your own

Qualifications :

• Completion of Grade XII (12) or recognized equivalent
• Minimum of one (1) year related work experience
• Previous experience working in a Health care environment strongly preferred
• Previous experience working with the UHN Clinical Desktop applications or other ADT (Admitting Discharge & Transfer systems) preferred
• Working knowledge of computer software applications preferably in a Microsoft Office environment
• Demonstrated commitment to client service and satisfaction
• Excellent interpersonal and listening skills
• Strong communication organizational time management and problem solving skills
• Strong judgment / decision making skills
• Ability to remain calm and composed when dealing with difficult people or situations
• Must be able to meet all the physical demands of the position such as standing for periods of time during the day and assisting with the efficient flow of patients by walking with them through the various stages - to various Clinics/Departments of their visit
• Ability to work efficiently in a high-pressured environment with simultaneous demands
• Adheres to confidentiality policy for sensitive patient data and information
• Demonstrated ability to work in a team environment and collaborate with others in assisting with the delivery of service

Additional Information :

Why join UHN

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world UHN offers a wide range of benefits programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor allowing you to find value where it matters most to you now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel restaurants parking phone plans auto insurance discounts on-site gyms etc.)

Current UHN employees must have successfully completed their probationary period have a good employee record along with satisfactory attendance in accordance with UHNs attendance management program to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading inaccurate or incorrect UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest however only those selected for further consideration will be contacted.

Remote Work :

No

Employment Type :

Part-time