Night Auditor
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Job Location:
Monthly Salary:
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
As Night Auditor youll play a crucial role in ensuring a seamless overnight experience while delivering a 5-star service to our valued guests. As the first and last point of contact youll set the standard for excellence by offering warm genuine and attentive hospitality throughout their stay.
Your key responsibilities will include:
- Managing guest accounts posting charges reconciling payments and generating daily reports in close collaboration with the Night Manager.
- Providing exceptional customer service during guest check-ins/check-outs and assisting with any inquiries at the Front Desk.
- Ensuring effective communication during handovers at the start and end of each shift keeping everyone in the loop.
- Proactively managing guest requests and collaborating with various departments to exceed guest expectations.
If you are passionate about delivering exceptional service anticipating guest needs and making a lasting impact this is the perfect opportunity to help create unforgettable experiences for our guests.
Qualifications :
We are looking for candidates who are passionate about growth and development and who are committed to making a meaningful impact within our team. If youre driven to elevate the guest experience and contribute to the success of a premier 5-star hotel we want to hear from you.
- Strong computer proficiency with experience in Opera Cloud preferred.
- Excellent written and verbal communication skills with the ability to interact effectively with guests and team members.
- Ability to work autonomously prioritise tasks and thrive in a fast-paced dynamic environment.
- Positive attitude and professionalism with a genuine passion for delivering unforgettable guest experiences.
- Strong problem-solving abilities and a proactive approach to managing guest needs.
- Flexible to work a rotating roster including weekends holidays and nights while being a strong team player.
Additional Information :
Why work for Accor
Accor is one of the largest global hospitality businesses with over 5400 Hotels across 110 countries the career development opportunities are endless.
Benefits Your Way
- Access to global accommodation and F&B discounts
- #LearnYourWay with a sophisticated modern training platform which offers a constantly expanding database of free industry focused training.
- Recognition of service anniversaries and Accor Tenure Milestones.
Our Commitment to Diversity & Inclusion.
We are an inclusive employer and our ambition is to attract recruit and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process you are most welcome to let us know.
Remote Work :
No
Employment Type :
Casual
Key Skills
- Customer Service
- Hotel Experience
- Hospitality Experience
- Guest Relations Experience
- Math
- Windows
- Facilities Management
- Night Audit
- Front Desk
- Guest Services
- Phone Etiquette
- Word Processing
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
