Solution Architect Public Sector

ServiceNow is seeking Enterprise Architects to join our Team. The Enterprise Architecture Team is part of our pre-sales organization focused on building credibility and trust with the technical leaders in our largest customers by developing cross-functional strategies and solutions. Our team brings technical expertise real-world experience strong executive engagement skills and an inspirational mindset to help our customers understand the opportunities of the platform of platforms vision.  We act as technical leaders for our customers most complex solutions designed to ensure that they can realize the value they need. We do this by leveraging best practice and industry standards to build customer trust and architect best in class solutions. 

While collaborating with customers partners and the wider ServiceNow sales team the right candidate will create and communicate high-level architectures and strategies that are both written and verbal to audiences up to and including the CIO/CTO level. The Enterprise Architect will elegantly articulate the advantage of ServiceNow being built on a single cloud platform consisting of a single user interface one code base and one data model. The Enterprise Architect will also lead and participate in the delivery of workshops best practice overviews and educational sessions to existing customers and partners. 

What you get to do in this role: 

• Engage with customer executives to identify pain points and opportunities to deliver value and then translate them into solutions from ServiceNow 
• Work with a wide variety of customers colleagues and partners to help them understand the power of the Now platform and the potential opportunities of the future of work 
• Lead architecture and design engagements to demonstrate how ServiceNow meets the needs of strategic customers including; IT Transformation Digital Products/Services Platform as a Service Enterprise Service Management and the co-creation of industry specific solutions. 
• Understand the business strategy of the customer and articulate how ServiceNow can enable and deliver value to their organization seamlessly integrating into their current and future technology landscape 
• Understand the detail behind the ServiceNow and platform of platforms architecture and communicate it at various levels 
• Work with architecture development methods modelling approaches and architecture patterns for integration 
• Interact at multiple levels within a customer account (Enterprise Architects Domain Architects Directors VPs and CXOs) and maintain these relationships throughout their customer journey.
• Provide thought leadership and collaborate with internal ServiceNow business units
• Identify lead and contribute to the creation of best practices white papers workshops etc 

Qualifications :

What you need to be successful in this role:

Are you who everyone asks to help resolve the biggest problems If so this is the role for you!

At least 4 years or equivalent combination of education and experience successfully building applications on development platforms preferred with 2 years of strong Application Development on the ServiceNow platform

Passion for AI and emerging technologies self-driven learning with a track of staying ahead of trends

Experience in leveraging or critically thinking about how to integrate AI into the work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI data-driven insights or exploring AIs potential impact in public sector.

Strong Knowledge of AWS & Azure Gov Cloud architectures and working with partners in deploying these solutions

Knowledge of IL4 IL5 DoD or C2E clouds is highly desired

Deep understanding of customer technical pain points in adopting cloud technologies and experience working through networking solutioning integration and other hurdles to increase customer value

Understand business and technical problems addressed by the products including Federal regulations (e.g. Authority to Operate) business drivers evolving business needs and security

Working knowledge of 3-tier application architecture

Must have strong written and verbal English communication skills

Working knowledge of Business Rules UI Pages UI Macros Jelly Script Includes Processors Workflow Service Catalog and other important components of the ServiceNow platform

Experience and very strong hands-on capabilities with Web Services JDBC XML JSON and other Integration practices within the ServiceNow platform

Understanding of architecture principles and strong technical background in data engineering with hands-on experience with data ingestion tools ETL processes data modeling storage solutions and analytics platforms.

Deep familiarity with integration technologies including REST APIs SOAP JSON JDBC streaming data platforms and middleware technologies

Exhibits prior and current technical expertise in web technology and the ability to learn new technology

Technical or practice team lead in previous roles

Exceptional communication and presentation skills to include technical and business concepts

Strong Technical skills with an ability to present to both technical and business executive audiences are a must

Exposure to additional technologies such as Robotic Process Automation (RPA) Generative AI Optical Character Recognition (OCR) Process Mining and Continuous Integration/Continuous Deployment (CICD) practices is a plus 

For positions in this location we offer a base pay of $131925 to $217725 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs.

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license. 

Remote Work :

Yes

Employment Type :

Full-time