Front of House Night Manager

Salford - UK

Monthly Salary: Not Disclosed

Posted on: 14 hours ago

Vacancies: 1 Vacancy

Job Summary

An exciting opportunity has arisen for a Reception Supervisor to join the Front of House team at The Lowry Hotel Manchesters iconic five-star hotel.

Based in the Lobby and Reception areas this is a highly guest-facing supervisory role responsible for supporting the smooth operation of the Front Desk while delivering exceptional five-star service. The Reception Supervisor plays a key role in leading the reception team ensuring brand standards are consistently upheld and that every guest receives a personalised professional and intuitive service throughout their stay.

Key Responsibilities

Supervise the day-to-day operation of the Reception and Lobby areas ensuring the highest standards of service at all times
Act as a visible leader on shift supporting motivating and guiding the reception team
Welcome and check-in guests ensuring a warm and seamless arrival experience
Handle guest enquiries requests and concerns efficiently and professionally resolving issues to the highest standard
Oversee cashiering procedures billing accuracy and financial controls throughout the guest journey
Ensure a positive and lasting impression is maintained at departure
Support the training and development of reception team members including new starters
Maintain effective communication with all hotel departments to ensure a smooth guest experience
Ensure compliance with hotel policies procedures and health & safety standards

The ideal candidate will have previous experience in a similar role and excellent guest care and social skills be standards driven and the ability to use their own initiative and work as part of a dynamic team. Knowledge of Opera is preferred but not required - full training will be provided.

The hours of work are on a shift basis including evenings and weekends.

The Lowry Hotels service Brand Pillars of Iconic Individual and Intuitive service delivery are key attributes to all candidates for this role.

In return for your commitment to delivering five star service and standards we offer excellent training and development opportunities in addition to other benefits such as -

- Uniform and Meals on duty provided
- Unique team member discount rate and 50% of all food and drink. Friends and family discount also available.
- Access to discounted rates with Millennium and Copthorne Hotels
- Access to wider wallet benefits platform
- Access to online training facilities with Flow
- Death in service benefit for contracted employees

The Lowry Hotel is an Equal Opportunities employer.

We believe in hiring a diverse workforce and sustaining an inclusive people-first culture. We keep our recruitment process simple and consider applicants on their abilities alone to ensure a fair interview process. If at any point throughout our process you require reasonable adjustments please contact

You must meet the legal requirements to work in the UK.

Required Experience:

Manager

An exciting opportunity has arisen for a Reception Supervisor to join the Front of House team at The Lowry Hotel Manchesters iconic five-star hotel.Based in the Lobby and Reception areas this is a highly guest-facing supervisory role responsible for supporting the smooth operation of the Front Desk ...