Commercial HVAC Service Manager

About Carrier

Carrier global leader in intelligent climate and energy solutions is committed to creating innovations that bring comfort safety and sustainability to life. Through cutting-edge advancementsin climate solutions such astemperature control air quality and transportation we improve lives empower critical industries and ensure the safe transport of food life-saving medicines and more. Since inventing modern air conditioning in 1902 we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class inclusive workforce that puts the customer at the center of everything we do. For more information visit follow Carrier on social media at @Carrier.

About this role

Carrier Commercial Service has an opening for an experienced HVAC Commercial Service Manager forour NewJersey Market. This position has profit andlossresponsibility for a multi-million dollarservice branch andis responsible forgrowing market share of the Carrier Commercial Service business. The Service Manager will lead field technicians and operations professionals to efficiently execute planned maintenance repairoverhauland installation projectsin an effort toexceed the expectations of our customers and meet revenue and margin targets. The ideal candidate should have a strong understanding of the commercial air conditioningbusinessincluding but not limited to relationship management talent development field operations and safety.

KeyResponsibilities:

• Customer engagement ride-along with technicians to customer sites expand relationship with sales support team contact customersfacilitateand respond to issues or complaints
• Direct connection to the Techs WFP and tech acquirement Union connection onboarding
• Maintain relationship with Union
• SME for tech quoting and drive the ops selling charge
• 1:1s and connect meetings Pulse and culture
• Training and development schedule onsite training.
• EHS team leadlead safety trainings
• Fleet Image Site visits jobsite QA.
• Opportunity development and oversite
• Site visits
• Work with the Service Coordinator on schedule
• Productive and non-productive planning
• PM Plan review for renewals and new contracts with the Contracts Spec
• Daily time entry approval weekly payrollapprovaland issue resolution
• Warranty support and involvementROLEand Technical engagement
• Every site visit must have a site inspection
• First point-of-contact with technician for issues on job site / daily resolution
• Assistwithmid-monthand monthly service financial forecasting

Required Qualifications:

• High School Diploma/GED
• Clean and valid drivers license
• 5 years of Commercial Service experience

Preferred Qualifications

• 5 years of Commercial Service Management experience
• Bachelors degree in Business Management Engineering preferred
• Strong technical acumen and experience
• Strong HVAC product and systems knowledge
• Customer relationship management
• Knowledge of safe work methods and practices
• Technical aptitude with knowledge of local building codes and an ability to use resources at hand to develop solutions
• Good computer skills: knowledge of andproficiencyin common office applications such as MS Word Excel Outlook and ability to navigate ERP and other business applications

Benefits

Employees are eligible for benefits including:

• Health Care benefits: Medical Dental Vision; wellness incentives
• Retirement benefits
• Time Off and Leave: Paid vacation days up to15 days; paid sick days up to 5 days; paid personal leave up to 5 days; paid holidays up to 13 days; birth and adoption leave;parental leave; family and medical leave; bereavement leave; jury duty; military leave;purchasedvacation
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account
• Tuition Assistance

To learn more about our benefits offering please click here: Work With Us Carrier Corporate The specific benefits available to any employee may vary depending on state and local laws and eligibility factors such as date of hire and the applicability of collective bargaining agreements.

This position may be entitled to short-term cash incentives subject to plan requirements. Factors which may affect pay within this range include but are not limited to skills education experience and other unique qualifications of the successful candidate.

Applications will be accepted for at least 3 days from Job Posting Date.

Job Posting Date: 01/12/2025

Pay Range:

Benefits available are ongoing

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.

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