Job title:

Job Description:

Key Responsibilities

Strategic Leadership & Transformation

• Develop and implement talent acquisition strategies aligned with Capitas business goals and transformation agenda.
• Lead the integration of digital tools AI and automation into recruitment processes to improve efficiency and candidate experience.
• Champion diversity equity and inclusion (ED&I) in all hiring practices.
• Represent TA in executive forums and drive change management initiatives across the business.
• Build strong relationships with Operations HR and business leaders to anticipate future workforce needs.

Volume Recruitment & Operational Excellence

• Manage high-volume recruitment campaigns for BPO operations ensuring timely delivery of large ramp batches.
• Build and maintain candidate pipelines using multiple sourcing channels.
• Oversee recruitment processes including assessments vetting and onboarding for large-scale hiring.
• Ensure recruitment processes are scalable efficient and compliant with operational requirements.

Stakeholder Management

• Partner with business leaders and HR to deliver recruitment solutions that meet client SLAs and business objectives.
• Foster relationships with external partners suppliers and regulatory bodies.

Data & Reporting

• Leverage data and market insights to drive strategic hiring decisions.
• Track and report on key recruitment metrics including time to fill quality of hire diversity hiring and candidate experience.

Compliance & Governance

• Ensure adherence to recruitment policy employment equity and BBBEE requirements.
• Manage recruitment budgets and supplier relationships.

Team Leadership

• Manage coach and develop the TA team to build high-performing professionals.
• Oversee talent management succession planning and leadership development within the TA function.

Key Deliverables

Transformation: Implementation of digital AI and automation initiatives in TA; measurable improvements in process efficiency and candidate experience; successful change management and stakeholder buy-in.

Volume Recruitment: Timely and successful delivery of high-volume BPO recruitment campaigns; achievement of hiring targets and ramp-up deadlines.

Diversity & Inclusion: Achievement of ED&I targets in recruitment outcomes; positive candidate and stakeholder feedback.

Compliance: Full compliance with employment equity BBBEE and recruitment policy; accurate and timely reporting.

Stakeholder Satisfaction: Positive feedback from Operations HR and external partners; achievement of client SLAs.

Team Performance: High engagement and retention rates within the TA team; achievement of development goals.

Data & Reporting: Accurate tracking and reporting of KPIs: time to fill quality of hire diversity metrics candidate NPS cost per hire.

Professional Know-how:

Academic Qualifications

• Bachelors degree in Human Resources Business Administration or related field (essential).
• Postgraduate qualification in Talent Acquisition HR or similar (preferred).

Experience

• Minimum 5 years experience in Talent Acquisition with at least 2 years in a leadership role.
• Proven experience in high-volume recruitment within a BPO or similar environment (essential).
• Demonstrated track record of delivering large-scale operationally complex talent acquisition projects.
• Experience with recruitment platforms/job portals (e.g. LinkedIn Career Junction Pnet).
• Experience in building and promoting employer brand EVP and social value proposition.
• Project and programme management experience.

Knowledge Skills & Abilities

• Strong understanding of recruitment trends policy and candidate engagement.
• Expertise in stakeholder engagement project management and supplier management.
• In-depth knowledge of employment equity BBBEE and compliance requirements.
• Ability to drive transformation and continuous improvement in TA.
• Effective multi-channel communication and relationship-building skills.
• Strategic planning and digital transformation expertise.
• Commercial acumen and ability to develop business cases and ROI analysis.

Working Relationships

Internal: Operations HR Senior Leadership Finance IT and other business lines

External: Recruitment suppliers candidates regulatory bodies and clients.

Working Model

Primarily office-based with some domestic and international travel required.

About us:

Capita is an award-winning contact centre service company with fully hosted global delivery centres trusted by global leading brands to transform their Customer Experience.

Were here to help get you to your future whether its to gain worldclass customer service experience or grow with our variety of skills and experiences we are here for you! If you have the ambition to go far and the imagination to see beyond the ordinary theres no better place to be.

Our services span multiple sectors locations and businesses from retail industry healthcare government education to employment working together to create better outcomes for all.

Our Mutual Park Offices boasts a 6-star green rating aligning with our carbon neutral strategy and offers our team improved facilities amenities and multi-faceted transport options. The on-site benefits include a gym a doctor and clinic a creche multiple restaurants and food stores a pharmacy a hairdresser and a spa.

Whats in it for you

• Competitive Basic salary

• Medical Aid

• Provident fund Group life funeral and disability benefit

• Annual Performance Incentive: We offer an annual performance incentive based on target % rewarding our employees for their hard work and dedication.

• Global Colleague Networks: We provide opportunities for participation in global colleague networks fostering a sense of community and collaboration.

• Community Engagement: We offer 8 hours for opportunities to give back to the community through our socio-economic development programmes.

• Annual Leave: We provide annual leave days more than statutory requirements ensuring our employees have ample time to rest and rejuvenate.

• International Exposure: We provide opportunities for international exposure broadening our employees horizons and experiences.

• Development and Growth: We offer numerous opportunities for development and growth helping our employees to reach their full potential.

What we hope youll do next

Choose Apply now to fill out our short application so that we can find out more about you. Please upload an up-to-date CV which highlights your relevant experience.

What will happen next

• Your application will be reviewed.

• If your application is successful you will be invited to an interview with a member of the recruitment team.

Capita South Africa adheres to the principles of the Employment Equity Act and preference will be given to candidates in line with the business EE targets and goals.

Attach your most recent CV indicative of the criteria as advertised.

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