Product Manager – Collection System of Record

Ho Chi Minh City - Vietnam

Monthly Salary: Not Disclosed

Posted on: 18 hours ago

Vacancies: 1 Vacancy

Job Summary

Trusting Social is an AI Fintech pioneer thats revolutionizing credit access in emerging markets. Our mission is Advancing AI to Meet the Financial Needs of Everyday Consumers with Empathy.

Are you a product visionary with a deep understanding of Voice AI and a passion for creating seamless intelligent user experiences Do you have an innate customer empathy and a drive to solve complex problems from first principles If youre ready to take extreme ownership and shape the future of voice technology we want you on our team!

How you will make an impact in this role

You will build the foundational data platform that powers every collection operation across our AI-powered stack. By building a centralized system of record for account management you will create a single trustworthy source of truth for consumer profiles account data contact points and communication history that serves AI agents human collectors compliance teams and creditor partners. Your work will eliminate data misalignment risks that create compliance exposure enable consistent operations across channels and provide the unified memory that allows our AI and human workflows to operate from the same reality. You will own the platform that every product workflow and integration depends on directly impacting compliance integrity operational consistency and business scalability in the US debt collection market.

What you will do

Define and own the product roadmap for Collection System of Record as the real-time unified omni-channel system as the single source of truth.
Build unified consumer and account data models that provide trustworthy views of identity contact points account balances payment history communication logs and timezone data across clients portfolios and channels.
Design data quality frameworks including validation rules enrichment pipelines deduplication logic and conflict resolution to ensure data accuracy and auditability for compliance requirements.
Establish integration patterns that enable seamless data access for AI voice systems agent workspaces dialers payment processors reporting systems and third-party vendor integrations.
Coordinate with legal and compliance to ensure system of record architecture meets FDCPA TCPA audit requirements and supports identity verification disclosure tracking and contact window enforcement.
Create data governance policies including access controls data retention rules change management workflows and master data management processes for consumer and account lifecycle.
Establish KPIs for system of record effectiveness including data accuracy rates API performance system uptime data synchronization latency and integration reliability.

What you will need to have

7 years of product management experience building data management systems CRM platforms or data infrastructure products in financial services or B2B SaaS.
Critical for architecting data models documenting system specifications and leading cross-functional alignment with engineering operations and compliance teams.
Deep technical proficiency in data architecture API design database systems and integration patterns to work with engineering teams on schema design data modeling and performance optimization.
Experience with data quality management and building platforms that serve as single source of truth for multiple downstream systems and user personas.
Systems thinking to understand dependencies between system of record and all downstream products including AI agents human workflows reporting payments and client integrations.
Analytical skills with experience in data migration planning data validation logic and troubleshooting data integrity issues across complex distributed systems.
Customer empathy first principle problem solving and extreme ownership.

What We Offer

Join our vibrant team and enjoy:

Competitive compensation including 13th-month salary and performance bonuses.
Comprehensive health carefor you and your dependents.
Generous leave policiesand flexible work hours.
Convenient District 1 office location (next to the metro station).
On-site lunch Grab for work allowance and fully equipped workstations.
Funteam-building activities sponsored sports clubs and Thursday happy hours.
Unlimited free coffee tea snacks and fruit.
A chance to make a profoundsocial impactby democratizing credit access in emerging markets.

At Trusting Social we live byextreme ownership data-driven decisions mindfulness and audacity. Were committed to doing whats right best and truly innovative. If youre smart driven and want to make a difference with advanced technology join us. We offer the runway to truly make an impact.

For more information about us please visit our website:

Required Experience:

Trusting Social is an AI Fintech pioneer thats revolutionizing credit access in emerging markets. Our mission is Advancing AI to Meet the Financial Needs of Everyday Consumers with Empathy.Are you a product visionary with a deep understanding of Voice AI and a passion for creating seamless intellige...