Employability Services Coordinator

Student Experience Employability & WIL Remote-friendly

Here atTorrens Global Education employability is a core part of the student experience. Our Employability Services team works at the intersection of studentsacademicsand industry to ensure real-world learning opportunities are delivered smoothly compliantly and with care.

Werelooking for anEmployability Services Coordinatorto supportWork Integrated Learning (WIL)administration and employability operations.A perfect balance for a candidate withexperience in administration customer services andrecruitmentorcareer serviceswho enjoys structured process-driven work high-volume coordination and delivering excellent service outcomes.

Reporting to theEmployability Services Manager this role plays a critical coordination andstudent experiencefunction acrosswork integrated learning (placements)systemsand student support.

About the role

The Employability Services Coordinator manages theend-to-endWIL Agreement administration process while also supportingthe academic team inrecruitment-style activitiessuch as application review shortlisting and eligibility checking for student placements.

The roleoperatesin ahigh-volume SLA-driven environmentand requires strong attention to detail systemconfidenceand a proactive customer-first mindset.

This role has a hybrid working approach for a candidate based on one of ourcampuslocated cities (Adelaide SydneyBrisbaneor Melbourne). The successful candidate must have full working rights with no working hours or time length limitations.

Whatyoullown & deliver:

As anEmployability Services Coordinator you be working in a hybridarea between Work IntegratedLearning (WIL)Administration&maintainingonlineemployability toolsand reporting.You willoversee:

1. WIL Administration & Support (approx.50%of your time)

• CoordinatingWIL administration liaising with students academics & industry partnersto support placementverification & approval

• ManagingWIL Agreement submissions& host organisation risk assessmentsin line with policy and compliance requirements.

• Trackingstudentsrequiringplacementsbycreating regularcustom forecasts & reports.

2. Employability Operations(approx.30%of your time)

• Supportrelevant academic teams with the short-listing ofstudentsfor placements and industry opportunities reviewingapplications filteringcandidatesand managingeligibility checks.

• Maintainingand managingtheCareers Connect (SymplicityCSM)portalincluding CRM & jobs board.

• Supportingprocess improvement bystreamlining workflows and reducing bottlenecks.

• Deliveringa consistently high-quality student-centred service experience.

3. Systems Data & Reporting(approx.15% of your time)

• Maintainingaccuratestudent&host organisation data& agreementsinSymplicityCSM(Careers Connect).

• UseBanner DynamicsExceland Power BIto generate reportsforecastsand insights.

4. Risk &Compliance(approx.5% of your time)

• Coordinating the response & resolution of complaints andstudentissues calmly professionally and in line with policy.

• Liaising with relevant stakeholders to ensure the risk assessment process & supervisor verification is completed to ensure students are completing safe meaningful WIL experiences.

• Contributingto continuous improvement across employability systems and services.

Whowerelooking for:

Experience

• Background inRecruitment HR Coordination HR Administration or Student Services(highly regarded).

• IT skills and systems management such asSymplicityCSM(internallyknownas CareersConnect)Power BIDynamicsarehighly regarded.

Skills & Attributes

• Strong attention to detail and comfort withrepetitive structured tasks.

• Excellent customer service mindset withfast clear responsive follow-up.

• Confident& calm approach tohandling complaints andstudentissuesprofessionally.

• Strong written and verbal communication skills.

Who are we

Our ambition is to revolutionise education increase student employability and make a positive impact. We put our people and students at the heart of everything we do and value collaborationinclusionand innovation.

We are proud to be an equal opportunity employer.

Ready to support student employability outcomes

Clicknow to join the Employability Services team at Torrens Global Education.

If you have any questions please feel free to contact me at