Customer Support Representative – UK Insurance and Banking Sector

Lisbon - Portugal

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Start date: 12 February 2026
Work model: On-site
Schedule: 24/7 rotational shifts

Job description:
We are recruiting a Customer Support Specialist to support customers in the UK financial services market. This role is ideal for candidates with experience in regulated environments who are confident handling sensitive financial information and delivering accurate compliant support.

Key responsibilities include:

Supporting UK customers with inquiries related to banking financial services or insurance products
Handling customer interactions via phone email and digital channels
Ensuring all interactions comply with regulatory and data protection standards
Accurately documenting customer cases and follow-up actions
Working closely with internal teams to resolve complex issues

Candidate requirements:

C1 or C2 level of English spoken and written
Minimum 1 year of experience in Banking Financial Services or Insurance
Experience gained in Ireland or supporting the Irish market from abroad
Strong attention to detail and customer-focused mindset

This is a full-time on-site role with 24/7 rotational shifts.
Eligibility: EU citizens or holders of a valid Portuguese work or residence permit.

Start date: 12 February 2026Work model: On-siteSchedule: 24/7 rotational shifts Job description:We are recruiting a Customer Support Specialist to support customers in the UK financial services market. This role is ideal for candidates with experience in regulated environments who are confident hand...