Opportunity For IT Manager For Indonesia
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Job Location:
Monthly Salary:
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Summary
The IT Manager plays a pivotal role in overseeing the technology infrastructure and ensuring seamless IT operations in a fast-paced Business Process Outsourcing (BPO) environment. This individual will lead a team of IT professionals to maintain and enhance the companys IT systems provide technical support manage cybersecurity and ensure compliance with industry standards. The IT Manager is also responsible for implementing scalable solutions to support the companys growth and ensure high availability of IT services.
Key Responsibilities
1. IT Operations Management
Oversee daily IT operations to ensure system reliability performance and uptime in line with SLA requirements.
Manage and maintain hardware software and network infrastructure including servers switches firewalls and workstations.
Monitor and optimize IT resources to support BPO workflows including ticket management and collaboration tools.
2. Team Leadership and Development
Lead mentor and develop a team of IT professionals including helpdesk staff network engineers and system administrators.
Assign tasks set performance goals and provide regular feedback to the IT team.
Foster a culture of collaboration innovation and continuous improvement within the IT department.
3. IT Support and Helpdesk
Ensure timely resolution of IT issues by managing helpdesk operations and prioritizing support tickets.
Develop and enforce escalation procedures to address critical incidents.
Provide technical guidance to the support team for complex troubleshooting and problem resolution.
4. Network and System Management
Implement and maintain a secure and scalable network infrastructure to meet the demands of BPO operations.
Oversee system backups disaster recovery plans and business continuity strategies.
5. Cybersecurity and Compliance
Develop and enforce IT security policies to safeguard sensitive company and client data.
Monitor for potential security threats and respond to breaches promptly.
Ensure compliance with industry regulations such as ISO 27001 GDPR HIPAA and PCI DSS as applicable.
6. Vendor and Asset Management
Manage relationships with IT vendors negotiate contracts and ensure timely procurement of hardware and software.
Maintain an up-to-date inventory of IT assets and ensure proper lifecycle management.
Evaluate and implement new tools or technologies that align with business needs.
7. Strategic Planning and Innovation
Collaborate with senior management to define the IT roadmap and align it with business objectives.
Identify opportunities for process automation cost reduction and performance optimization through technology.
Stay informed about emerging technologies and trends relevant to the BPO industry.
8. Reporting and Documentation
Generate reports on IT performance incident resolution and project progress for senior management.
Document IT processes configurations and troubleshooting guides to support operational efficiency.
Key Performance Indicators (KPIs)
System uptime percentage and adherence to SLAs.
Average time to resolve IT tickets and critical incidents.
Cybersecurity incident response time and effectiveness.
Successful implementation of IT projects within timelines and budgets.
Employee satisfaction with IT support and resources.
Qualifications and Requirements
Education:
Bachelors degree in Information Technology Computer Science or a related field.
Advanced certifications (e.g. ITIL PMP CCNA CompTIA Network Microsoft Certified Solutions Expert) are a plus.
Experience:
5 years of experience in IT management preferably in a BPO or high-volume operations environment.
Proven track record of leading IT teams and managing large-scale IT projects.
Technical Skills:
Proficient in managing IT infrastructure including servers networks and virtualization.
Strong knowledge of ITSM tools helpdesk software and incident management processes.
Experience with cybersecurity frameworks data protection protocols and compliance standards.
Familiarity with CRM systems workforce management tools and BPO-specific applications.
Soft Skills:
Excellent leadership and team management abilities.
Strong problem-solving and decision-making skills.
Effective communication and interpersonal skills to interact with cross-functional teams and clients.
Ability to work under pressure and prioritize tasks in a dynamic environment.
Additional Requirements
Availability for on-call support during critical incidents or emergencies.
Willingness to travel to regional offices or client sites if necessary.
Key Skills
- Computer Hardware
- IT Experience
- IT Management
- Network Installation
- Vendor Management
- Computer Networking
- Microsoft Windows Server
- Windows
- IT Service Management
- ITIL
- SAN
- Network Architecture
