Director Bus Operations

At the MBTA we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe reliable and accessible transportation. MBTAs Core Values are built around safety service equity sustainability and culture. Each employee that works for the MBTA performs their roles based on our vision mission and values. This includes attendance participation and contribution in local safety committee meetings as needed.

The Director of Bus Operations is a strategic and operational leader responsible for overseeing all assigned bus transportation activities ensuring the delivery of safe reliable and customer-focused addition to managing day-to-day operations and field activities the Director plays a key role in advancing special initiatives that shape the future of transit service. This includes leading safety enhancement initiatives employee skill development programs and training program strategiesand supporting the planning and implementation of new capital projects. The Director will also collaborate across departments to evaluate and integrate emerging technologies that improve service delivery operational efficiency and the rider experience.

Reporting to the Chief Transportation Officer - Bus the Director will serve as a key decision-maker during service disruptions and emergencies and will represent the CTO as needed. This role requires a forwardthinking leader with a strong operational foundation a commitment to continuous improvement and the ability to drive innovation in a dynamic transit environment.

• Responsible for ongoing enhancement of customer experience through the oversight and direction of all field activities within their jurisdiction.
• Assist in establishing annual service delivery goals for assigned Bus division(s) and work with the various Authority departments to ensure necessary staffing equipment and infrastructure are available to meet all established goals.
• Develop and execute strategies to enhance safety service reliability and the overall customer experience.
• Coordinate with the Operations Training School to ensure staff receive required training and certifications aligned with emerging trends operational needs and performance analysis.
• Partner with the Technology Innovation Department (TIO) Workforce Modernization Planning (WMP) and other teams to evaluate implement and operationalize new technological tools.
• Support the implementation of new Bus Operations capital projects.
• Drive employee coaching and professional development programs to empower staff and support growth and performance.
• Supervise and support Superintendents and frontline staff to ensure consistent high-quality service delivery.
• Review existing processes (safety business etc.) to determine efficiency and propose changes where appropriate.
• Serve as acting Chief Transportation Officer - Bus during absences and represent the CTO in meetings and presentations.
• Collaborate with maintenance and Operations Control Center (OCC) to resolve service disruptions.
• Monitor key performance indicators (KPls) and implement mitigation plans to address service gaps.
• Investigate service delivery failures and oversee the implementation of corrective actions.
• Participate in the development and management of the departments annual budget and ensure fiscal accountability.
• Oversee recruitment selection and onboarding of department personnel.
• Ensure compliance with Authority policies safety standards and collective bargaining agreements.
• Maintain and protect all equipment inventory and facilities under departmental control.
• Foster positive labor relations while upholding management rights and organizational goals.
• Respond professionally to inquiries from customers vendors and internal stakeholders.
• Drive to work sites and emergencies as needed and work flexible shifts as required.
• Perform all other duties and projects that may be assigned

• Supervise through Superintendents and Supervisors all transportation and associated persons responsible for service provision within their jurisdiction.

• A Bachelors degree from an accredited institution.
• Seven (7) years of experience in transportation operations.
• Five (5) years of experience supervising in transportation operations.
• Two (2) years of experience in MBTA operations.
• Familiarity with Bus Transportation Operations.
• Experience at the Director Deputy Director or Superintendent level.
• Effective interpersonal analytical quantitative writing multi-tasking organizational and time management skills while ensuring confidentiality.
• Demonstrated proficiency in business intelligence tools such as Tableau Power Bl etc.
• Proficiency with the Microsoft Office suite.
• The ability to communicate effectively and present to a diverse group of stakeholders customers employees and vendors by using excellent customer service and conflict resolution skills.
• The ability to provide internal and external customers with a courteous and professional experience.
• Have the capability to work any and all shifts at locations as assigned or directed.
• Be available to work twenty-four (24) hours per day seven (7) days per week.
• Ability to supervise and work effectively in a diverse workforce.
• A valid drivers license without infractions and in accordance with the M BT As policy.

• A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the Bachelors degree requirement
• An Associates degree from an accredited institution and an additional three (3) years of directly related experience substitutes for the Bachelors degree requirement
• A Masters degree in a related subject substitutes for two (2) years of general experience.
• A nationally recognized certification or statewide/professional certification in a related field substitutes for one year of experience

• Experience in MBTA Transportation Operations.
• Seven (7) years of experience at the M BTA.
• Five (5) years of supervisory experience at the MBTA.
• Experience in Bus Operations.

Job Conditions:

• Ability to effectively read comprehend communicate and respond to instructions orders signs notices inquiries English.
• Be at least eighteen (18) years of age except if participating in an approved high school internship / co-op program.
• Ability to commute to assigned work locations in the Boston MA metro area as required by the role.
• Ability to provide internal and external customers with courteous and professional experiences.
• Ability to work effectively independently and as part of a diverseworkforce team (or supervise if required).
• Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers.
• Ability to adhere to rules regulations collective bargaining agreements (if applicable) and policies of the MBTA including the EEO anti-discrimination anti-harassment and anti-retaliation policies.
• Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if current student or recent graduate) including overall employment job performance discipline and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).
• Ability to pass a Criminal Offender Record Information (CORI) check comprehensive background screening and / or medical Clinic screening potentially including physical examination and drug and alcohol screenings.
• Ability to work all shifts and / or locations assigned directed or necessary for this position including (for some transit / operations roles) up to twenty-four (24) hours per day seven (7) days per week as necessary to accommodate severe weather conditions emergencies or any other circumstances that may potentially impact service or the safety of service.
• Intern / co-op staff must be enrolled full or part-time in an accredited educational program and maintain a cumulative GPA of at least 2.5 for the entire duration of the internship / co-op. Additionally interns / co-ops must have valid work authorization and U.S. Social Security Numberprior to starting pre-employment screenings / pre-boarding working in their positions and throughout the duration of their program.

Disclaimers and Definitions:

1. General Disclaimer: The statements contained in this job description are intended to describe a summary general nature and complexity of typical job functions and do not represent an exhaustive list of all duties tasks and responsibilities required of staff assigned to this position.
2. Application Completion: It is each applicants responsibility to ensure application details are entered completely and correctly including updated work and education histories (past and current). Incomplete applications may not be considered. Attachments do not substitute for application fields. The recruitment team does not have access to existing employee data / history.
3. Application Deadlines:Applicants should apply as soon as possible as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.
4. Work Environment:The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements.
5. Work Eligibility:All employees must be legally authorized to work in the United States and on an unrestricted MBTA does not have an employer work sponsorship program. However if you have unrestricted work authorization or are sponsored by a separate entity you are welcome to all persons hired will require a U.S. Social Security Number prior to starting the position and employees will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S.
6. Interviews:Candidates should ensure they arrive on time are prepared can remain for the duration and if remote are in a quiet place without distraction for the interview. Candidates who do not attend their interview without advance authorization including an email confirmation of a rescheduled time/date from Human Resources will be considered a no-show and disqualified from consideration for the position. Related to rescheduling on a one-time basis and due to something emergent you may be allowed to reschedule the addition Human Resources may require documentation supporting the request. However should you need to reschedule you will need to contact your Recruiter directly by email.
7. Safety Sensitive Positions:Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.
8. On-call or 24/7 Positions:Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.
9. Essential / Emergency Staff:During declared states of emergency employees working in this classification are required to report to work for their assigned work hours or as directed by management.
10. ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process please contact the MBTAs ADA Unit at or .
11. Diversity Equity and Inclusion:The MBTA is an Equal Employment Opportunity Employer. For terms descriptions and definitions related to diversity equity inclusion veteran status and immediate family members that you may find on the application form please visit / Co-Op Benefits: Employees taking part in an internship orco-opat the MBTA are eligible to receive accrued paid sick leave as well as a monthly transportation pass based on the city from which the intern / co-opcommutes to workat no cost. However no additional benefits are currently offered for interns orco-ops.