AV Support Specialist Onsite
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Job Summary
AV Support Specialist (Onsite Client)
Location: Onsite UKbased Remote Support
Employment Type: Fulltime
Hours: MondayFriday 08:0017:00 (40 hours per week)
About the Role
Were looking for a proactive and customerfocused AV Support Specialist to deliver exceptional onsite and remote technical support for our UK operations. This role is ideal for someone who thrives in a dynamic environment enjoys solving complex issues and takes pride in providing a seamless technology experience for end users.
Youll act as a key technical resource for our onsite office while also supporting our global teams remotely. The position requires strong communication skills a servicedriven mindset and the ability to manage multiple priorities with confidence.
Key Responsibilities
Onsite Support
- Provide handson technical assistance to staff including hardware software and peripheral troubleshooting.
- Support meeting rooms AV equipment workstation setups and office technology.
- Maintain and deploy enduser devices ensuring compliance with company standards.
- Collaborate with internal teams to escalate and resolve complex issues.
- Work onsite MondayFriday 08:0017:00.
- Offer afterhours support when required for urgent or businesscritical needs.
Remote Support Services
- Deliver remote technical support to our Global Office (UKbased).
- Provide timely professional assistance via phone email and remote tools.
- Troubleshoot issues across Windows macOS mobile devices VPN collaboration tools and enterprise applications.
- Maintain accurate ticket documentation and follow established workflows.
What Youll Bring
- Experience in a desktop support service desk or AV environment.
- Strong troubleshooting skills across hardware software and network connectivity.
- Familiarity with ITSM ticketing systems and SLAdriven workflows.
- Excellent communication and customerservice skills.
- Ability to work independently and manage competing priorities.
- A calm solutionsoriented approach under pressure.
- Willingness to support afterhours needs when required.
Why Join Us
- Opportunity to support a global organisation with modern technology.
- A collaborative supportive team environment.
- Exposure to a wide range of systems tools and technical challenges.
- A role where your impact is visible every day.
Required Experience:
IC
Key Skills
- Children Activity
- Access Control
- Human Resources Administration
- Government
- Actuary
- Hydraulics
About Company
Experience the next chapter of AV integration with CTI, the new name for Vistacom. Explore our commitment to quality and customer satisfaction
