Customer Support Enablement Analyst

Join our AECO EMEA Support team as our new Customer Support Enablement Analyst!

Are you ready to act as a strategic catalyst for continuous improvement of our EMEA Customer Support function Trimble is seeking a data-driven problem solver to transform operational insights into world-class customer experiences.

What Makes This Role Great:

In this instrumental role you will bridge the gap between complex data and practical action directly identifying the opportunities that enhance operational efficiency for our global teams. You will have the unique opportunity to champion high-impact process changes and technology enhancements that empower our support representatives and revolutionize the customer journey.

Key Exciting Responsibilities:

• Systematically map support workflows to identify and eliminate bottlenecks and friction points for both customers and global support teams

• Transform analytical findings into practical recommendations for innovative technology enhancements and resource allocation

• Define and track global performance metrics (KPIs) to ensure data integrity and strategic alignment across cross-functional departments

• Collaborate with senior leadership and operational stakeholders to lead the implementation of strategic process improvements

• Identify and drive collaboration opportunities to streamline support procedures and increase engagement between diverse business units

Essential Skills & Experience:

• Proven experience in an enablement training or operations role ideally within a Customer Support Customer Success or Sales environment

• Strong analytical mindset with the ability to use data to pinpoint performance gaps and measure the success of new initiatives

• Exceptional communication skills with a talent for presenting complex strategic intelligence clearly and concisely to diverse stakeholders

• Hands-on proficiency with customer support technology including CRM and Help Desk software

Bonus Points For:

• Experience working within a post-sale or global support environment

• Advanced knowledge of Knowledge Management Systems or specialized enablement tools.

• Proficient in data analytics visualisation and interpretation

Logistics:

Location: Leeds Milton Keynes Newcastle (UK) or Espoo (Finland) - In Office

Travel Requirement: 10%

About Us:

Trimble is an industrial technology company transforming the way the world works by delivering solutions that enable our customers to thrive. We create technologies that connect the digital and physical worlds helping our customers increase productivity quality safety and sustainability. From purpose-built products to enterprise-level solutions our technology empowers professionals in construction geospatial government transportation and more.

AECO: The Trimble AECO segment provides digital construction solutions that increase precision and productivity for Architecture Engineering Construction and Operations.

Why Youll Love Working With Us: At Trimble were not just a company that does goodwe are a team dedicated to making a tangible positive Real-World Impact. We build innovative solutions designed to solve the worlds most critical challenges. From construction sites to transportation hubs our work tangibly improves how people live build move and grow.

Youll work on projects that truly matter: Our purpose-driven culture means youll be helping to build and deliver solutions that make work faster safer and more sustainable for millions of people worldwide. Our impact is tangible from connected machines that save fuel to data-driven insights that reduce waste.

Collaborate with like-minded people: Our strong internal culture is a hidden gem. You will work with a collaborative supportive team that shares your purpose and fosters a genuine sense of belonging. Were a company of visionary pragmatists who think boldly and build things that work.

Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. Youll find an entrepreneurial spirit where success is often self-authored empowering proactive doers.

Customer Support Enablement Analyst Operations Process Improvement KPI Data Analytics CRM Project Management Leeds Milton Keynes Newcastle Espoo AECO Support Strategy

How to Apply: Please submit an online application for this position by clicking on the Apply Now button located in this posting.

Join a Values-Driven Team: Belong Grow Innovate.

At Trimble our core values of Belong Grow and Innovate arent just wordstheyre the foundation of our culture. We foster an environment where you are seen heard and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter.

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