Services Dispatcher Field Support Rep
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Job Location:
Round Rock, TX - USA
Hourly Salary:
$ 26 - 26
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
This role is 100% on-site M-F and you must live within an easily commutable distance from the intersection of I-35 / 45 in North Austin / Round Rock.
Our client is a long-establishedMEP specialty contractorwith fabrication construction and service capabilities across Texas. Their Austin-area Service Division supports industrial and commercial HVAC service maintenance and repair operations.
This position is thefront line of customer servicefor commercial and industrial HVAC clients. Youll coordinate incoming service requests communicate with technicians managers and estimators and help ensure every client receives timely support. Youll serve as a key resource for bothexternal customersandinternal teams helping to triage calls route information and keep service operations running smoothly.
Though a background in in a similar industry like construction HVAC Mechanical or Maintenance services would be a plus it is not required. We are focused more on finding someone with the right soft skills to fit into this role long term. Most of the technical aspects of this role can be learned on the job.
Key Responsibilities
- Answer and route incoming service calls from commercial clients with professionalism and urgency.
- Support the lead dispatcher in coordinating schedules for 40 technicians daily.
- Issue purchase order (PO) numbers track work orders and ensure documentation accuracy.
- Communicate effectively between technicians sales and service managers to support job progress.
- Use MS Office applications (Outlook Excel Word PowerPoint) for daily coordination tasks.
- Maintain organized digital and paper records job information sheets and technician resources.
- Demonstrate strong phone and email communication skills especially under time-sensitive conditions.
- Provide a dependablein-office presenceto learn collaborate and become a trusted contributor.
What Were Looking For
- Previous experience indispatch customer service or office coordinationpreferred.
- Professional reliable and consistentattendance a dependable presence is key.
- Excellentverbal and written communication skills; clear direct and courteous.
- Confidence and composure when speaking with technicians or customers under pressure.
- Friendly solutions-oriented attitude with good judgment and teamwork skills.
- Aptitude for learning; able to identify when to ask questions and seek guidance.
- Intermediate proficiency with Microsoft Office tools and email etiquette.
- Experience in industrial HVAC or construction-related environments helpful but not required.
- Preference for ability / willingness to work an 8 hour shift with lunch break starting at 6: consider a shift start as late as 8AM.
Work Environment and Growth
This role is based in the companysNorth Austin Service Office reporting to the local Service Manager. The office has a strong collaborative team culture and advancement opportunities exist (for example fromDispatcher Estimating Salesroles).
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Key Skills
- Active Directory
- Technical Documentation
- Windows
- On-Site Support
- Test Equipment
- Linux
- Internet
- Preventive Maintenance
- Technical Assistance
- Troubleshoot
- Problem Resolution
- Setup
- hardware
- Technical Support
- UNIX
About Company
Simplex offers industrial solutions to a wide variety of regional manufacturers spanning a number of industries. Since it’s establishment in 2013, the firm has mainly manufactured CNC router machines for the Egyptian market by combining quality components with a highly personalized pr ... View more
