Restoration Operations Manager

Nashville, IN - USA

Yearly Salary: $ 80000 - 120000

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Replies within 24 hours

Benefits:

401(k)
401(k) matching
Bonus based on performance
Company car
Competitive salary
Dental insurance
Free uniforms
Health insurance
Training & development

Restoration Operations Manager

SERVPRO of Belle Meade / West Nashville
Each SERVPRO franchise is independently owned and operated.

Why This Role Matters

The Restoration Operations Manager is a senior operational leader responsible for driving performance consistency and accountability across the Restoration Division. This role partners closely with the General Manager Office Manager Restoration Managers senior leadership and ownership to ensure operational excellence customer satisfaction and sustainable growth.

This role is about leading the operationnot running every job personally. Success comes from setting expectations building strong leaders and improving systems not long-term firefighting.

Our Core Values (How Youll Show Up Every Day)

Built on Trust
You create clarity consistency and accountability across the restoration operationearning trust from leadership managers and field teams.

A Place to Call Home
You help build a stable respectful production culture where expectations are clear leaders are supported and teams are developednot burned out.

Onward & Upward
You analyze performance identify gaps and implement operational improvements that move the division forward.

Stewardship
You protect the business by managing resources responsiblylabor equipment vehicles and processeswhile maintaining quality and compliance.

Master Where You Are
You bring deep restoration expertise and continue sharpening your leadership operational and industry knowledge.

What Youll Be Responsible For

Operational Leadership & Performance

Oversee daily operations of the Restoration Division ensuring consistency and accountability
Lead and facilitate daily Work-in-Progress (WIP) meetings to coordinate resources and priorities
Maintain focus on critical restoration outcomes and key performance measures (KPMs)
Review operational results identify root causes and implement improvement strategies
Coordinate and support large loss and storm work as needed
Represent the Restoration Division as a member of the leadership team operating within the EOS (Entrepreneurial Operating System) framework

Team Development & Leadership

Directly lead and develop Restoration Managers
Provide coaching feedback and performance management to strengthen leadership capability
Support recruiting interviewing and hiring recommendations in partnership with leadership
Facilitate and conduct training and professional development planning for restoration leadership
Conduct annual performance reviews for Restoration Managers

Quality Compliance & Risk Management

Develop implement and maintain KPM-driven quality standards that benchmark team performance against standards of excellence to guarantee exceptional customer and client outcomes
Oversee restoration compliance with legal regulatory and industry requirements
Stay informed on federal state and local regulations impacting restoration operations
Support safety risk management and best practices across jobsites

Asset Fleet & Resource Oversight

Develop and oversee protocols to maintain facilities vehicles equipment and consumables
Ensure operational resources are ready compliant and efficiently utilized

Continuous Improvement & Strategic Support

Review and discuss operational outcomes and key performance metrics with the General Manager and senior leadership
Improve efficiency of systems processes and workflows across the division
Identify labor or production inefficiencies and implement corrective strategies
Continue developing leadership and restoration expertise
Support other operational initiatives as needed

What We Offer (Because Strong Operators Need Support)

Health & Financial Wellness

Medical Dental and Vision Insurance
401(k) with strong company match
Compensation: Base salary of $80000 with performance-based incentives paid quarterly that can total 50% of base salary when key performance metrics are achievedcreating a total compensation opportunity of $120000 for strong performance
Cell phone stipend
ESA support (Emotional Support Assistance)
Company vehicle

Time to Recharge

Paid Time Off (PTO)
Paid holidays

Growth & Development

Ongoing professional development and leadership training
Advanced restoration education and certifications
Direct partnership with senior leadership and ownership
Opportunity to shape and scale an established and growing restoration operation while being part of the top brand in the industry

Culture That Matters

Clear expectations and accountability
Leadership that values trust clarity and performance
A team that takes the work seriouslybut not itself

What Were Looking For

Required

High school diploma or GED (college degree strongly preferred)
IICRC WRT and ASD certifications (required)
6 years of hands-on restoration experience
Minimum 3 years of management or leadership experience
Proven experience using Xactimate in a restoration environment
Strong operational leadership and communication skills
Demonstrated ability to lead restoration teams and drive operational performance

Preferred

Additional IICRC certifications
Experience leading multi-team or multi-site operations
Ability to analyze performance metrics and implement operational improvements

Work Schedule

Full-time salaried exempt leadership position
Day-to-day responsibilities primarily occur MondayFriday during normal business and production hours
Restoration operations are event-driven and do not always follow a fixed schedule; as a result this role carries leadership responsibility to engage when critical needs arise outside normal hours
After-hours or weekend involvement is not constant but leadership ownership and availability are expected when circumstances require it.

The Bottom Line

This role is for a leader who:

Knows restoration inside and out
Builds systems instead of firefighting
Develops leaders
Owns outcomes while partnering with leadership

If youre ready to lead a restoration operation with clarity structure and accountabilitywed love to talk.

Compensation: $80000.00 - $120000.00 per year

Picture yourself here fulfilling your potential.

At SERVPRO you can make a positive difference in peoples lives each and every day! Were seeking self-motivated proactive responsible and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2000 franchises all over the country finding exciting and rewarding SERVPRO career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO Franchise are hired by employed by and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by jointly employed by agents of or under the supervision or control of Servpro Franchisor LLC in any manner whatsoever.

Required Experience:

Manager

Replies within 24 hoursBenefits:401(k)401(k) matchingBonus based on performanceCompany carCompetitive salaryDental insuranceFree uniformsHealth insuranceTraining & developmentRestoration Operations ManagerSERVPRO of Belle Meade / West Nashville Each SERVPRO franchise is independently owned and opera...