Airport Customer Service
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Job Location:
Johannesburg - South Africa
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
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We are seeking a dedicated Aviation Customer Service Representative to provide excellent customer service to our passengers.
The representative will be responsible for answering queries handling complaints and providing necessary information regarding our flights and services.
Our ideal candidate is an excellent communicator who is capable of maintaining a positive empathetic attitude while managing customer needs.
Prior experience in the aviation industry and understanding of aviation terminology is advantageous.
Responsibilities
- Manage large amounts of incoming calls
- Identify and assess customers needs to achieve satisfaction
- Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions process customer accounts and file documents
- Follow communication procedures guidelines and policies
- Take the extra mile to engage customers
- Assist with flight bookings rescheduling and cancellations
- Provide information about our services flights and policies
Key Skills
- Business Development
- Business Intelligence
- Time Management
- Hospitality Management
- Outbound Calls
- Communication
- Service Areas
- Relationship Management
- Administrative Services
- Client Services
- Customer Service Management
- Regular Maintenance
- Sales Support
- Safety and Security
