Warner Robins, GA MQS2 Medical Appointment Clerk

Warner Robins, GA - USA

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Medical Appointment Clerk

Location: 78th Medical Group Robins Air Force Base Warner Robins GA 31098

Tentative Start Date: 16 May 2026

No. of FTEs Required: 3 FTE

Work Schedule: Monday-Friday(9-hour shift with 1-hour unpaid meal break); 40 hours/week

Qualifications:

Education: High School Diploma or General Educational Development (GED) equivalent.
Experience: At least 6 months of experience in a medical office or appointment scheduling role

Typing speed of at least 50 WPM is required.
Ability to clearly speak read and understand English
Possess general medical ethics telephone etiquette and excellent communication and customer service skills.
Experience using electronic medical record systems preferred

License / Certification: Basic Life Support (BLS) certification (AHA or Red Cross) required

Responsibilities:

Schedule reschedule and cancel patient appointments using MHS GENESIS in accordance with clinic and access-to-care standards.
Answer incoming calls and respond to secure messages while meeting call response time and customer service requirements.
Verify patient eligibility and demographic information prior to booking appointments.
Coordinate referrals consults and specialty care appointments as directed.
Maintain accurate appointment schedules logs and clinic templates.
Document no-shows cancellations refusals and appointment outcomes using approved procedures.
Route telephone consults and messages to appropriate clinical staff.
Ensure compliance with HIPAA Privacy Act and DoD information security requirements.
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Prime Physicians is a physician-led The Joint Commission (TJC) Accredited ISO 9001 certified and CMMI Level 3 appraised organization. Our commitment extends beyond traditional consulting and management services offering comprehensive solutions to hospitals health systems and federal government agencies. At the heart of our operations is the ultimate goal to deliver high-quality patient care. Driven by a mission to catalyze healthcare transformation and innovation we offer an array of services designed to redefine the healthcare landscape. From program and project management to strategic planning we enhance operational efficiency and streamline business processes. With Prime Physicians the future of patient care is in skilled and dedicated hands leading the way towards a more efficient effective and compassionate healthcare system.

Job Title: Medical Appointment Clerk Location: 78th Medical Group Robins Air Force Base Warner Robins GA 31098 Tentative Start Date: 16 May 2026 No. of FTEs Required: 3 FTE Work Schedule: Monday-Friday(9-hour shift with 1-hour unpaid meal break); 40 hours/week Qualifications: Education: High School...