Head of Design
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Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
Who we are:
Mama Money is a growth-stage fintech startup working to help migrant workers in South Africa send money home. Since 2015 we have been providing reliable remittances at a socially fair price to those who need it most.Mama HQ is in beautiful Cape Town South Africa.
We are 150 people strong (and counting) from 19 countries across Africa Asia the UK and Europe. Our culture is built around the well-being of our team members and making a difference in our communities. Just be lekker! personifies our approach to work: we trust the wisdom of our talented and diverse team to do what is best for our customers and get the job done responsibly without pedantic policies.
Weve been around since 2015 and have earned a few accolades along the way made some new friendsand expanded our reach. Weve had some great times and some tough times but we continue to focus on helping people and making things easier for our customers.
Mama Money is evolving from a remittance service into a full-service financial ecosystem where customers can send manage and grow their money with confidence. As part of this evolution were looking for a strategic operationally strong and creatively driven Head of Design to build and elevate our design function. Your mission is to ensure that design becomes a key driver of customer trust brand consistency and commercial impact across the business.
Reporting to the Head of Digital & Marketing you will lead a growing team of designers manage agencies and production partners and work closely with marketing product and operations to ensure design excellence across all customer touchpoints.
As our Head of Design you will:
- Set the strategic direction for design at Mama Money ensuring that creative output aligns with brand positioning and customer needs.
- Lead mentor and grow our design team across motion brand and visual design fostering a creative collaborative and high-performing environment.
- Own and optimise end-to-end design operations establishing processes tools and workflows that improve efficiency predictability and quality across the business.
- Manage creative agencies and production partners ensuring work is delivered on time on brand and within budget.
- Drive the evolution of Mama Moneys visual identity ensuring consistency across the App Website marketing campaigns agent materials and customer communications.
- Partner with cross-functional teams to translate complex requirements into clear creative briefs and high-impact design solutions.
- Oversee major campaigns and brand moments providing creative direction while empowering the team to execute beautifully.
- Steward large design and brand production budgets ensuring cost-effective delivery.
- Champion customer insights and cultural relevance working closely with regional teams to ensure all design feels local authentic and reflective of our diverse customer base.
- Advocate for design as a business driver presenting work clearly measuring impact and ensuring design plays a meaningful role in acquisition engagement and trust-building.
- Bring energy creativity rigour and fun while making a real impact!
About you:
- You have 10 years of experience in design with at least 8 years leading creative teams or design operations.
- Youve managed agencies external partners and sizeable design/production budgets.
- You bring experience in shaping and elevating visual identity not just producing assets.
- You understand brand product and marketing design and how to tie creativity to commercial outcomes.
- Youre a confident leader who sets clear expectations gives constructive feedback and creates an environment where designers can grow.
- Youre organised calm and operationally strong.
- You love building processes that make teams faster and more effective.
- You collaborate naturally with product marketing operations and senior leadership and can present work and rationale clearly.
- You are motivated by purpose-driven work and committed to creating design that respects represents and delights our communities.
- Youre excited to help build something bigger than yourself.
In your first 90 days at Mama Money you will:
- Align stakeholders around a clear vision for design and how it supports Mama Moneys brand evolution and growth strategy.
- Audit the current design ecosystem: customer touchpoints campaign materials workflows agency relationships and identify immediate opportunities to elevate quality and consistency.
- Build strong relationships with your team and cross-functional partners establishing rituals and ways of working that scale.
- Map out design operations needs (tools processes systems) and start implementing improvements to unlock higher output and clarity.
- Establish performance measures for design (quality delivery impact) and present a roadmap for the next 612 months.
- Take ownership of large-scale creative initiatives and help steer Mama Moneys next phase of brand visibility perception and customer trust.
Why Mama
At Mama Money were not just a companywere a movement. Everything we do is driven by one purpose: to make life better for our customers and the communities we serve. Our customers are our heartbeat and they inspire every step we take.
Were all about making it easy. No red tape no hassle. Just simple seamless experiences that put people first were here to make things easier faster and better for you.
We believe in giving it a goand then giving it another go if we have to! Were a team of doers dreamers and innovators who arent afraid to break the mold. We take bold steps experiment with fresh ideas and never stop learning.
At Mama Money we own itand we mean it. We take responsibility for our actions our results and how we show up every day. No passing the buck here. We approach every challenge with grit passion and determination.
Heres the best part: Mama Money is a place that truly cares. We care about the trust our customers place in us. We care about our amazing team who bring their best every day. And we care about making an impact in the world doing the right thing no matter what.
When you join Mama Money youre joining a community. Were a passionate down-to-earth crew that works hard and celebrates wins along the way. We take our work seriously but we dont forget to have fun while we do it.
So if youre ready to make a real difference take on exciting challenges and grow in a place where youre valued and supported then Mama Money is the place for you. Lets make an impacttogether.
Mamas values:
1. Making it easier for our customers
2. Give it a go
3. Just own it
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Director
Key Skills
- General Management
- Apache Web Server
- Gynaecology & Obstetrics
- Kpo
- AC Maintenance
- Chemical
About Company
Enjoy safe, fast and reliable international money transfers from South Africa with Mama Money. Download our free app and send money online in minutes.
