Lead People Experience

About PhonePe Limited:

Headquartered in India its flagship product the PhonePe digital payments app was launched in Aug 2016. As of April 2025 PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40 million) merchants. PhonePe also processes over 33 Crore (330 Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore.

PhonePes portfolio of businesses includes the distribution of financial products (InsuranceLending and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in Indiawhich are aligned with the companys vision to offer every Indian an equal opportunity toaccelerate their progress by unlocking the flow of money and access to services.

Culture:

At PhonePe we go the extra mile to make sure you can bring your best self to work Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right thing. Here you own your work from start to finish right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If youre excited by the idea of building platforms that touch millions ideating with some of the best minds in the country and executing on your dreams with purpose and speed join us!

Reporting To: Head People Experience

Role Overview:

We are looking for a Lead People Experience to own and scale end-to-end employee lifecycle operations for a large distributed feet-on-street workforce with high monthly churn ensuring accuracy speed compliance and cost efficiency. The role is critical in enabling uninterrupted business operations through robust onboarding offboarding payroll and statutory compliance particularly in a piece-rate compensation environment.

Key Responsibilities

Employee Lifecycle Management

Own and continuously improve end-to-end lifecycle processes including:

Offer issuance and acceptance at scale

Bulk onboarding and induction readiness

Background verification (BGV) initiation tracking and closure

Data integrity across HRMS payroll and compliance systems

Exit processing final settlements and statutory closures

Ensure lifecycle SLAs are met despite high daily transaction volumes.

High-Volume Onboarding & Workforce Readiness

Design and operate bulk hiring and onboarding models capable of handling 1000 joiners per week.

Ensure seamless coordination between recruitment business HR HRMS payroll and compliance teams

Drive standardisation of documentation and exception handling for ensuring deployment-readiness from Day 1

Payroll Operations

Own payroll execution for a productivity-linked pay structure and ensure:

Accurate capture of payroll inputs for processing

Mapping of piece-rate earnings into compliant salary structures

Adherence to payroll compliances as required

Manage payroll closures with zero tolerance for statutory or payment delays

Handle high query volumes related to earnings deductions and settlements

Statutory Compliance & Remittances

Ensure full compliance across central and state labour laws including

Registrations and remittances for EPF ESI PT LWF

Adherence to the Minimum Wages (time-rate floors in piece-rate scenarios)

CLRA (in cases of third party roll employees) and state-specific registrations

Timely statutory filings challans and remittances

Own audit readiness for internal statutory and external audits.

Partner closely with Legal Finance and Internal Audit for supporting the audit processes

Vendor & Partner Management

Manage multiple vendors across:

Payroll processing

Background verification

Compliance filings

Define clear SLAs KPIs and penalty structures for meeting timelines and quality

Drive cost optimisation without compromising compliance or employee experience

Ensure vendor scalability aligns with business growth and churn dynamics

Technology & Process Excellence

Leverage HRMS payroll systems attendance/productivity tools and automation

Drive digitisation and straight-through processing wherever possible

Continuously improve TATs reduce manual effort and enhance scalability

Ensure systems can handle extreme transaction volumes without failure

Process Leadership and Team Management

Provide in-depth guidance to the team fostering a culture of continuous improvement and functional expertise.

Act as a functional expert within HR Operations bringing deep expertise and a point of view on the broader business landscape.

Lead a multi-layered operations team and fostering a culture of rigor ownership and continuous improvement

Key Qualifications & Experience

• 12 years of progressive experience in HR Operations Shared Services or Payroll Management with a proven track record of handling high-volume blue-collar or salesforce (preferably 15000 headcount).
• Deep functional expertise in managing the full employee lifecycle and high-stakes statutory compliance (registrations remittances) for contractual or piece-rate paid employees in India.
• Proven experience in designing and executing scalable automated solutions for payroll and BGV in a high-attrition environment.
• MBA / PG Diploma in HR or equivalent is preferred.

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

• Insurance Benefits - Medical Insurance Critical Illness Insurance Accidental Insurance Life Insurance
• Wellness Program - Employee Assistance Program Onsite Medical Center Emergency Support System
• Parental Support - Maternity Benefit Paternity Benefit Program Adoption Assistance Program Day-care Support Program
• Mobility Benefits - Relocation benefits Transfer Support Policy Travel Policy
• Retirement Benefits - Employee PF Contribution Flexible PF Contribution Gratuity NPS Leave Encashment
• Other Benefits - Higher Education Assistance Car Lease Salary Advance Policy

Our inclusive culture promotes individual expression creativity innovation and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity ideas and debates where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of gender sexual preference religion race color or disability. If you have a disability or special need that requires assistance or reasonable accommodation during the application and hiring process including support for the interview or onboarding process please fill out this form.

Read more about PhonePe on our blog.

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