Senior Technician (ICT System Operations, Administration, and Maintenance)

Oeiras - Portugal

Monthly Salary: Not Disclosed

Posted on: 21 hours ago

Vacancies: 1 Vacancy

Job Summary

Who we are:

For more than 70 years NATOs mission has been to preserve peace and security in the Alliance for nearly one billion citizens. The NATO Communications and Information Agency (NCI Agency) and its predecessors have worked tirelessly in providing the means that enable the connectedness and togetherness that keep our Alliance strong. We are the NCI Agency a team of 3000 civilian and military staff in 29 locations throughout Europe North America and Asia.

Our technology and cyber experts allow NATO to conduct critical operations protect NATOs airspace make data-driven decisions defend against cyber-attacks secure NATO networks and maintain superiority in space. This is all possible because of our greatest force our order to keep this edge we aim to hire train and retain the very best staff.

Our staff members represent both the diversity and unity of our Alliance. When you join the NCI Agency you will be part of an organization where you can contribute authentically to the mission and purpose of NATO and help us keep our technological edge.

About the job:

Based in Oeiras Portugal you will join the Agency as we embark on a journey to transform our IT services to support NATOs Digital Endeavour. You will join NCIA CIS Support Unit (CSU) Lisbon which enables end-to-end CIS services as it installs operates maintains and supports the full range of CIS capabilities during peacetime crisis and war throughout its AOR and as otherwise directed.

We are looking for a driven and enthusiastic Senior Technician (ICT System Operations Administration and Maintenance)who will take on the following roles and responsibilities:

Section Head of Digital Workplace Services;
Contributes to the planning and implementation of maintenance and installation work including building and management of systems and components in virtualised computing environments;
Provides Digital Workplace Services support to the hardware software and tools which are used by the customer in the AoR and defined in Service Level Agreements (SLAs) Service Support Packages (SSPs) and Operational Level Agreement (OLA);
Develops installation procedures and standards systems to support Digital Workplace Services;
Advises and supports day-to-day operation control and monitoring of mission dedicated systems;
Initiates and maintains liaison with other CSUs Business Areas and other technical organizations;
Discusses with customers technical details for approved changes on local systems;
Provides inputs to Customer Relation Management for Customers Quarterly Reports;
Investigates and proposes long term solutions to equipment and configuration problems;
Provides Technical Management support to the software applications and tools used by the instructors to maintain the systems supported by the NCI Academy.

For a full list of duties please review the job description on the NCI Agency career site.

About you:

The valuable knowledge and experience that you bring to this role are:

Higher vocational training in a relevant discipline with 2 years post-related experience. Or a secondary educational qualification with 4 years post-related experience;
At least 2 years experience providing functioning support of hardware software networks and computers in large organizations;
Hands-on experience monitoring system performance;
Practical experience detecting and troubleshooting technical issues;
A strong understanding of ICT systems and the ability to work independently to solve problems;
Relevant good problem solving and analytical skills;
Experience working with end-user and customer-oriented approach.

What we offer:

Genuinely meaningful work as part of the most successful alliance in history;
5 year contract with competitive tax-free salary (4389.84) and household and childrens allowances;
Privileges for expatriate staff including expatriation and education allowances (where appropriate) and additional home leave;
Excellent private health insurance scheme;
Generous annual leave of 30 days plus official holidays;
NATO Pension Scheme;
Development programs such as professional training wellbeing and more.

To learn more about NCI Agency and our work please visit our website.

Required Experience:

Senior IC

Who we are:For more than 70 years NATOs mission has been to preserve peace and security in the Alliance for nearly one billion citizens. The NATO Communications and Information Agency (NCI Agency) and its predecessors have worked tirelessly in providing the means that enable the connectedness and to...