Product Solutions Architect 3 Synthetics

New York City, NY - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

The Synthetics Product is a critical pillar of Datadogs digital experience monitoring portfolio enabling customers to proactively test monitor and optimize the availability and performance of their applications and user journeys. As the Product Solutions Architect (PSA) for Synthetics you will work closely with Datadog customers and the Synthetics Product and Engineering teams in helping Synthetics users architect implement best practices and adopt Datadog at scale. SAs ensure that customer needs have been met and that the solution is fully functioning according to business requirements governance and compliance goals. SAs are accountable for the outcome of these initiatives and frequently collaborate with other Datadog resources to drive measurable success.

At Datadog we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What Youll Do:

Serve as the Product Expert on Datadog Synthetics Product.
Offer guidance on architecture choices data collection and best practices to large Enterprise customers as they adopt these Datadog services across the organization at scale.
Be a Trusted Advisor to Product Management by providing high quality feedback based on your field experience working closely with our Support Partners and Customers.
Capture repeat customer use cases and solutions and in turn publish Reference Architectures and Implementation Guides for Datadog prospect and customer consumption.
Build world class training material solutions briefs blogs and documentation to the wider Datadog field technical teams over the latest product features and capabilities.
Collaborate with other teams at Datadog including Marketing Sales Community Documentation and Evangelism to ensure the success of the Synthetics Product amongst the Digital Experience product suite at Datadog.
Exercise the products you represent by building small scale deployments and proofs of concepts to verify proposed solutions and reproduce customer environments.

Who You Are:

Someone with strong experience of synthetics products
Someone who can dive deep into our Codebase SDKs and GitHub processes.
Experience with JSON and YAML configuration files and Terraform for Infrastructure as Code in CI/CD workflows.
A self-starter tech-savvy professional who is comfortable working with bleeding edge technology and processes even if it hasnt been well defined.
A deep learner and a Subject Matter Expert today that has built advocacy and knowledge across multiple teams with the knowledge you possess.
Strong understanding of client-side frontend and backend application performance measurement including synthetic testing strategies performance indicators and common failure modes
Fluent in understanding the observability market domain competition technological shifts and customer needs especially specific to synthetics.
Constantly finding new and unique solutions to solve hard problems.
A person who possesses exceptional listening and consultative skills for both internal and external audiences.
Experienced working with customers in high pressure situations where the solution is sometimes not obvious.
Able to sit up to 4 hours traveling to and from client sites.
Able to travel via auto train or air up to 40% of the time.

Bonus Points:

Successful track record with 5 years experience working as an Architect or Consultant.
In-depth knowledge or experience with leading Observability tools (Datadog New Relic AppDynamics Dynatrace etc.)
Experience using Datadog and/or other observability tools in an SRE or DevOps capacity.
Experience with application performance tuning.
Have proven experience deploying observability in production environments at scale.
Experience collaborating with open source projects and active engagement within associated communities.
Experience educating customers on AI-enabled systems including setting expectations around non-deterministic behavior variability in outputs and how to design reliable workflows and user experiences around these characteristics

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. Thats okay. If youre passionate about technology and want to grow your skills we encourage you to apply.

Benefits and Growth:

Generous and competitive benefits package
New hire stock equity (RSUs) and employee stock purchase plan
Continuous career development and pathing opportunities
Employee-focused best in class onboarding
Internal mentor and cross-departmental buddy program
Friendly and inclusive workplace culture
Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

Required Experience:

Staff IC