Manager, Enterprise Customer Success
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Job Location:
Monthly Salary:
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Were looking for a Manager of Enterprise Customer Success to manage recruit onboard and train a team of Enterprise Customer Success Managers. Your team is responsible for proactively driving adoption across our existing customer base through on-boarding and customer education. The team advocates for the customer internally and focuses on a positive customer experience. This is an opportunity to join a company thats a leader in the space and contribute impactful work.
Check out some of our customer stories here.
At Datadog we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
What Youll Do:
- Manage recruit onboard and train a team of Enterprise Customer Success Managers responsible for proactively driving adoption with our Enterprise customers
- Coach your team through building executive relationships with named Enterprise accounts at Fortune 1000 companies
- Manage customer lifecycle including the on-boarding process for new customers monitoring and analyzing usage trends to uncover renewal risks and identifying opportunities for contract growth/optimization
- Collaborate cross-functionally with internal Datadog teams (Sales Support Enablement Product Finance and Legal)
- Serve as an escalation point between customers and internal Datadog teams to ensure customer success and adoption
- Ensure customer satisfaction and work to troubleshoot and resolve customer issues in an accurate and timely manner
Who You Are:
- Experienced in 5 years in a Customer Success or Account Management role in the SaaS space
- Confident in managing a high performing team of Enterprise Customer Success Managers with 3 years experience in people management / coaching
- Knowledge
- able about the B2B tech space or with subscription based software preferred
- Experienced in working with Fortune 1000 companies and global brands across all industries
- Customer-centric and have a customer-first mindset and approach to all interactions both internal and external
Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. Thats okay. If youre passionate about technology and want to grow your skills we encourage you to apply.
Benefits and Growth:
- High income earning opportunities based on self performance
- New hire stock equity (RSU) and employee stock purchase plan (ESPP)
- Continuous professional development product training and career pathing
- Sales training in MEDDIC and Command of the Message
- Intra-departmental mentor and buddy program for in-house networking
- An inclusive company culture opportunity to join our Community Guilds
- Generous global benefits
Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.
Required Experience:
Manager
Key Skills
- SAAS
- Customer Service
- Cloud
- Healthcare
- Account Management
- CRM
- Salesforce
- Infrastructure
- Client Relationships
- New Customers
- Territory
- Trade shows
- Sales Goals
- Sales Process
- Analytics
