ITSM Project Manager – freelance, 3 MTH IDF (FM)

• implement the Ivanti solution in a controlled and compliant framework meeting requirements for traceability data integrity and validation as required in GxP environments
  
• redesign and industrialise ITIL processes: incident problem service request and change management
  
• implement robust IT asset management and lay the groundwork for the progressive deployment of a reliable CMDB
  

• lead the implementation of the Ivanti ITSM solution in full compliance with GxP standards and requirements
  
• redesign ITSM processes according to ITIL v4 best practices incorporating traceability documentation auditability and validation obligations
  
• deploy the priority modules: incidents requests changes problems followed by asset management
  
• prepare the foundation for the progressive implementation of a CMDB
  
• support change management and ensure the systems continuous compliance throughout the GxP application lifecycle
  

• define and manage the Ivanti project timeline including all GxP requirements (qualification traceability documentation)
  
• coordinate activities across internal teams the Ivanti integrator business stakeholders and the quality team
  
• manage project and regulatory risks (e.g. GxP impact analysis CAPAs where needed)
  

• redesign ITSM processes ensuring compliance with both GxP and ITIL standards
  
• contribute to the drafting of GxP validation documentation: URS FS DS test
  
• protocols qualification strategy etc.
  

• oversee the configuration of the Ivanti platform taking into account security access control and logging requirements
  
• organize testing and validation phases in accordance with IT qualification methodologies (IQ OQ PQ)
  

• support end-users within a quality-driven framework (training procedures validation of user materials)
  
• implement change management procedures compliant with GxP traceability requirements
  

• structure governance around ITSM within a quality-compliant and auditable framework
  
• ensure ongoing compliance of the Ivanti tool through periodic reviews internal audits and continuous improvement plans
  

Requirements

• at least 5 years of proven experience managing ITSM projects in critical or regulated environments
  
• strong command of ITIL v3/v4 frameworks certification preferred
  
• in-depth knowledge of the Ivanti ITSM platform
  
• experience working in GxP or equivalent regulatory environments
  
• understanding of IT asset management CMDB implementation and computer system validation lifecycle
  

• strong sense of responsibility and documentation rigour
  
• ability to communicate effectively with business IT quality and compliance stakeholders
  
• solid project management culture analytical mindset and results-oriented approach
  

• Masters degree (Bac5) in computer science software engineering information systems or equivalent
  
• ITIL Foundation certification required
  
• Certification or training in computer system validation or GxP compliance is a plus (CSV GAMP5 etc.)